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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.1
1,829 Reviews
Call Service Center (757) 855-2277

1,829 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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September 16, 2021

Service was outstanding, personal were very friendly. Will gladly recommend this dealership. Thank you so much More

by WRDJAD87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens
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Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much!

September 16, 2021

In and out as scheduled without issue. Tire rotation and Virginia State Inspection plus oil change. More

by rmyer3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only worked with Sam in service, no sales or admin staff on this visit
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Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

It is always good to hear when everything goes as expected. Thank you for the good review.

September 16, 2021

Brittany stayed late to make sure I was taken care of on a Saturday night great experience More

by osean695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany
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Sep 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you!

September 16, 2021

Miss communication and Over charging. Hostile toward customer requests. Excuses for lengthy waits and lack of parts - failure to return calls. More

by B1MISFIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tina was my "Sales Rep" and I was not allowed to work with anyone else despite asking
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Sep 20, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

I appreciate you bringing these issues to our attention. We have hired four more staff members to answer phones and greet our guests upon arrival. We have also hired on some more technicians. We will continue to train on customer service. I hope you will continue to patronize our establishment. If you would like to elaborate, I can be reached at 757-855-2277 ext 38001 Cameron Shaw (General Manager)

September 16, 2021

The service was great. I heard they had a number of mechanics call in sick, yet they still serviced my vehicle in a timely manor. More

by DELTAVILLE226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lovell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for the nice review!

September 16, 2021

Tina was very personable, and accommodating. Everything was done as promised. I will be back for the Southern Experience. More

by kenwecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina, service
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Sep 17, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thankyou

September 16, 2021

Repaired my front camera with new parts under warranty 5550 miles.Fast timely work performed after part order and received. More

by gbu10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Fantastic news! Thank you for the good review!

September 15, 2021

Professional, courteous, timely. Sam Vanderslice is terrific! Need more service reps like him. Great service overall. More

by davidmbrown1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslice
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Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thankyou for the positive feedback!

September 15, 2021

Great service, Tina was very helpful, polite, professional and very easy to work with. I didn’t have to wait too long for them to complete my service on oil changes and tires rotations. More

by peggydixon1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
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Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thankyou for the pleasant words. We will continue to provide you polite and professional service.

September 14, 2021

Outstanding service from start to finish.I was very happy about the kind service I received. More

by zcthigpen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
Report | Print
Sep 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thankyou very much. We will continue to provide phenomenal service!

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