Southern Hyundai Chesapeake

I was there for 3 hours for an oil change and brake fluid check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before check. There were a lot of people standing around, many of them on their phones. Seemed like I should have been out of there sooner. The time before that I was there for 2 hours for a re-inspection after my SUV failed for a wiper blade tear. Fixed that at home and my new appointment I had to schedule weeks later took 2 hours. More

The communication with this dealership is very non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for non-existent. No one answers questions or calls back. Not even the general manager. I need warrenty work on an issue I've been complaining about for a long time. This is my third Hyundai and will be my last. I will never do business with Southern again. More

Not sure how this dealership has any good reviews. Went there to look at a vehicle on their website and not only could they not find the vehicle, the sales manager Jimmy was the WORST manager I have e Went there to look at a vehicle on their website and not only could they not find the vehicle, the sales manager Jimmy was the WORST manager I have ever encountered. He was shooing away the employees that would come into his office to ask him questions so the sales rep had no idea if the car we wanted to look at was available. I thought it was so unprofessional of any adult to treat their employees this way. After this experience I would never buy from them, very rude! More

The services were smooth and effortless, even with a few minor bumps along the way. I received exceptional support from the team—especially Mr. Jimmy, Mr. Steve, and, last but certainly not least, Mr. John minor bumps along the way. I received exceptional support from the team—especially Mr. Jimmy, Mr. Steve, and, last but certainly not least, Mr. John Bennett. This is my third vehicle from this facility, and once again, I left with a smile. 😁 More

It was great working with Marcus on my purchase of my new 2025 palisade the whole Dealership was amazing 2025 palisade the whole Dealership was amazing More

I was displeased with the wait time. I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 I came in to have the anti-theft software installed. It was my understanding that it takes under an hour (30-45 mins). I was there for 2 hours and 45 minutes. I asked after 2 hours and 15 minutes for an update on the progress. I was told 5 more minutes and 5 more minutes was 25 more minutes. More

At first there's a confusion but Joe explained it to me thoroughly and made me understand everything This guy is great And the lady on the front desk is very helpful too thoroughly and made me understand everything This guy is great And the lady on the front desk is very helpful too More

The sales person was very friendly and kind. Took his time even though we had went back and forth a lot. Took his time even though we had went back and forth a lot. More

The employees are pleasant. They care about the customers needs. Please keep up the good work. They care about the customers needs. Please keep up the good work. More

I dropped off my car at 3:00 and was told they would call me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership s me when it’s ready. I did not get a call. It is almost 7pm. I called and the AI agent said the service shop was closed. I pull up to the dealership side and they have to ask the tech to stay late to finish the work. I leave and then get a call that it is ready. I come back to get my key and wait for someone from service to give me my key. Nobody is to be found. They are searching all over for him and they tell me “Ma’am I don’t know what to tell you. We don’t know where he is”. I continue to wait. Finally they find him. Whole time I’m sitting there thinking, they must’ve closed up shop and went home and abandoned my car. and this is my THIRD time coming back up here! More