Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southern Hyundai Chesapeake
Chesapeake, VA
801 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale. Southern Hyundai Chesapeake is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 801 reviews
May 08, 2025
Southern did a good job. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well. Mr. Polanco attentive and courteous, he explained what was going to be done to my Hyandai Santa Fe and all was done well. More
by Jbha0817
Verified CustomerEmployees Worked With
Rene Polanco
May 07, 2025
Overall a 3. Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the Customer service and communication was poor. 4 text and 5 phone calls unanswered. I understand the service department is understaffed. Service on the car was EXCELLENT. Runs like new with brakes, tires and some engine work. $2,200 cost but if it keeps running like it has this week, it will be well worth it! Great job by the person who did the work on the car. Thank you. More
by josephmcmanus
May 06, 2025
Checking vehicle in for service was quick. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. Polite staff. Asking for 6 more words and the frequency I've been messaged for feedback is excessive. More
by jhballinger13
Employees Worked With
Sean
May 04, 2025
We really like the service overall. However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by mid However, it takes a bit too long to get in for an appointment. We dropped off the vehicle the night before, and when we hadn't heard an update by midday, we tried calling but was told everyone was busy but they would call us back. Couple hours later, no call, we tried calling again and got the same answer. Called the third time, got the same answer. Finally, about an hour before closing we got a call saying it was ready and that if we couldn't get there in time they could hold it overnight. Seeing as how we need that vehicle on a daily basis, we dropped what we were doing and headed straight there. Also, we had to go through all of this because our previous appointment for a recall fix was not done correctly. The whole reason we had to bring it in was to undo and then correctly fix the recall issue. It would have been much more convenient if we were offered a complimentary car for the day and definitely had better communications, even if by text. We understand staffing issues, but those should not be our issues. But like I said, overall we are happy with the service and everybody is very nice. Exception obviously is the service in which the recall was not fixed correctly. More
by Jennifer J
April 30, 2025
I'm very angry with the dealership. I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will I purchased the extended deal where anything should be covered that goes wrong and I'm now being told that southern won't honor that contract. I will never buy there again. More
by jholland71
Employees Worked With
Caitlyn Tait, Caitlyn Tait
April 30, 2025
Good customer service, but at times reps forgot about inquiries about our vehicles. People with appointments seemed to have extended wait times. inquiries about our vehicles. People with appointments seemed to have extended wait times. More
by CANDIEGRL
April 29, 2025
The manager really went above and beyond to resolve my issue with the neglect on the part of an employee. issue with the neglect on the part of an employee. More
by verylessie
