Southern Hyundai Chesapeake

Eli was professional, intuitive, and compassionate. I enjoyed my experience at Southern Hyundai. Would recommend. I enjoyed my experience at Southern Hyundai. Would recommend. More

Wait time is always too long in service dept. .. Previous oil change and tire rotation took 3 hours. Last oil change and tire rotation was 2-1/2 hours. .. Previous oil change and tire rotation took 3 hours. Last oil change and tire rotation was 2-1/2 hours. More

Southern has created a very friendly environment with knowledgeable, patient staff that work with the customer with little or any sales pressure. knowledgeable, patient staff that work with the customer with little or any sales pressure. More

Marcus customer service was awesome. He was Very patient and knowledgeable. I appreciate his service time and effort. He was Very patient and knowledgeable. I appreciate his service time and effort. More

Exceeeded my expectations. I wasn't sure if they'd be able to help my engine issues but the results were beyond what I imagined! I wasn't sure if they'd be able to help my engine issues but the results were beyond what I imagined! More

Amazing people willing to work with the customers to meet their needs Three more words their needs Three more words More

Everyone at the dealership was very pleasant to work with through the entire process. I am definitely willing to shop through them again. through the entire process. I am definitely willing to shop through them again. More

Everyone was friendly and professional. It was a positive experience. They had my car serviced in a decent amount of time. It was a positive experience. They had my car serviced in a decent amount of time. More

Non response to my phone calls for my vehicle after I received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours received a message stating that my vehicle was done. The reports made it seem like my vehicle failed the inspection ,but it passed....... 2.5 hours of waiting. More

This is only for the Service dept- I made an appt for a diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it diagnostic and safety recall for 8/23. I go to check in and was told that diagnostics are only done during the week- ok nothing I can do but drop it off until it can be looked at. Monday afternoon I call for an update and was told Shane was my advisor but he couldn’t be found so they take my info and say he will call back. I call again on Tuesday and speak to Shane who says he was out earlier in the week (no one else in the dept could call and give me an update?) and we go over the work that needs to be done and he quotes me a price. He says they have the parts and it should be done Wednesday. Wednesday comes and goes with no call or update on if the work has been completed. I call again on Thursday and eventually get a hold of Dee at the service desk and tell her I was told by Shane that the car should have been ready Wednesday. She looks at my ticket and says “oh you’re getting a lot done” and places me on hold. She comes back and tells me my car is in the bay, but she can’t find the tech and says that Shane came in a half day. I explained to her that this has been an inconvenience to me as I have been without a car since Saturday and have had to continuously follow up for any type of status on the vehicle. I said I would like some type of discount on my bill for the inconvenience and she said it would have to go through Shane and he would give me a call back. I talked to her around 345pm Thursday and did not hear back. Here it is the next day and still nothing. This is highly unprofessional, inconsiderate, and inconvenient. How would you feel if you were left in limbo and continuously had to chase someone down to get an update? For the amount of money I will be spending the courtesy and professionalism should be much better. There should not only be one person available who can discuss my car with me. If someone is out of office there should be a back up available and 6 days to complete work is absolutely ridiculous when I was told they have all the parts available! More