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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.8
328 Reviews

328 Reviews of Southern Kia - Greenbrier - Service Center

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September 02, 2024

The service department if you can call it a service department they've had my daughter 2017 Sorento for over a month and it hasn't been touched. We had to have it towed there because of the check engin More

by Kirby
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
September 01, 2024

I made an appointment for a recall for a Saturday morning and when I got there I was told they don’t do recalls on Saturday and they didn’t have the parts for my windshield wiper recall. They said they would More

by Rlajpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
August 30, 2024

It’s should be self explanatory as to why this is a 1 star rating. This dealership has had many changes in management and the turn over rate of its service advisors and technicians has been ridiculous. T More

by Godgivenstrength
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Lloyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
August 30, 2024

Service took longer than expected but great as far as the service guy was considered he was very good. Kept me informed of what was going on More

by LITTLEMARY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
August 29, 2024

April was fantastic, answered a question, April is always available and ready to go and a very eager beaver. Thank you april More

by Beverlystory8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
August 28, 2024

Although the agent over the phone lead me to believe that I would be in and out within a few minutes, the service technician did his best to get me out in a reasonable time despite the back log of repairs th More

by KAMI.N.JACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name but he has locs and was very informative, helpful, and efficient. , Richards Potts
August 25, 2024

Your service staff were kind, professional, and very helpful. I certainly appreciate iAntoine’s Getting my oil change, taken care of. More

by MSMAG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antoine
August 25, 2024

Worst experience ever. Don't answer the phone for updates. Didn't do any of the service that i requested until i continued to pop up and speak with someone and it was still More

by diinahyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
August 25, 2024

the worst ever wish i can give them back the car the worst service ever More

by ROSIEWORLD4559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
August 24, 2024

You guys always take care of my vehicle. Make sure I'm up to date on all required inspections. More

by DIMETRICEBELLAMY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tani
2
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