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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
324 Reviews

324 Reviews of Southern Kia - Greenbrier - Service Center

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February 09, 2024

Am amazed that with 3local Kia dealerships, not a one had a thermostat, which meant I had no car available from Tues to the following Monday...and no loaner provided. I even offered to pay for overnight ship More

by d_kleeger
Recommend Dealer
Yes
Employees Worked With
Mike and Rebecca Doerr/ Srv Advisor.
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

February 09, 2024

Everything was ok I mean how much more do you want me to say everything was good at the dealership didn't take a long time to wait it went pretty fast is that good enough for you More

by latresajenkins9
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

February 09, 2024

Oil change took 45 mins Pretty quick compared to last time Thanks got to go More

by Raybirdiii
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 09, 2024

Very professional Checked in quickly Service and multi point inspection explained very knowledgeable people Checked in quickly service and multipoint inspection explained they were very knowledgeable peop More

by Rickpadrick
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 09, 2024

Had a few things to work through Jay and Bryan worked their magic and closed the deal. Awesome group of guys to work with. I would recommend southern to all! More

by scott.w.wise3.civ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Cunningham and Bryan Hallal
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 09, 2024

Customer Service has been excellent. They work quickly and complete all checks on my vehicle! More

by roxiegraham9
Recommend Dealer
Yes
Employees Worked With
Tani
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 09, 2024

I loved the experience. Every person was extremely helpful. They get an A+ for customer service. More

by stephaniedbjohnson
Recommend Dealer
Yes
Employees Worked With
DeAndre
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

February 08, 2024

Clean atmosphere, friendly and helpful staff And always get me in and out in a decent time More

by leaumufuke
Recommend Dealer
Yes
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Feb 08, 2024 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

February 08, 2024

They didn't do any work and changed $200 The charge was to hi for there to he no work done More

by bblackonyx2
Recommend Dealer
Yes
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Feb 13, 2024 -

Southern Kia - Greenbrier responded

"Bblackonyx2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 14, 2024

Ok Average Ok ok ok ok Ok ok ok ok ok ok ok ok ok More

by jazzeejeff56
Recommend Dealer
No
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