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Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.9
265 Reviews

265 Reviews of Southern Kia - Greenbrier - Service Center

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October 05, 2023

They are the best. And they sell the only car I will ever drive again. The people that work there are the best. You feel like you really matter and are important to More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 05, 2023

The Service is awesome I have complete trust in them . The top of the line Technicians and service !!!!👍👍👍👍👍 I am on our second vehicle purchase and y daughter also purchased her 2023Jeep last year s More

by RNGONZALEZ66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 05, 2023

The service department at this location is the worst I have ever dealt with. The have a lack of communication with the customers. They are rude and disrespectful. I would advice anyone to stay away from t More

by LATRICE00TAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richards Potts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca, Jeri, Alex and Jose
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you for bringing this to our attention, Latrice. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

October 04, 2023

The information from night drop-off envelope did not get to the service adviser so 2 1/2 of the 3 items did not happen. We only received the oil change. The 60K service, tire pressure monitor, and checking More

by JOEPETE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Oct 04, 2023 -

Southern Kia - Greenbrier responded

"JOEPETE2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkiagreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 04, 2023

Very bad service,,charge 10 times the price for parts, and labor.don’t know what there doing, they just swap out parts antill they fix it,when I gave them codes for the problems I was having, I had a bad More

by Daniel Garnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Oct 04, 2023 -

Southern Kia - Greenbrier responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Oct 04, 2023 -

Daniel Garnes responded

Now com to find out, one of the codes I gave them to fix is now popping up again 3 days later, code po420,o2sensor. Very bad service, very bad!!to all out there don’t go to this dealership to do business….

Oct 10, 2023 -

Daniel Garnes responded

They never even fixed code po420 , all they did was clear the codes so it wouldn’t show on the dash lights for a couple days, now it’s showing code po420 , which could be o2sensor or bad converter. This dealership is clearly a fraud and a joke. Will never buy anything from them ever again..

Oct 18, 2023 -

Daniel Garnes responded

This dealership is a joke and a rip off , there needs to be an investigation into this dealership, i will never buy another kia as long as I live…. They are corrupted!!

October 04, 2023

Good and quick service. Have a nice waiting area with Wi-Fi and vending machine. More

by Michaelgongxiaodong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 03, 2023

The entire was so helpful especially my car salesman, John and the financer Wes. They both worked really hard to get me the car that I wanted at a price that I like. More

by siennagardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John , Wes
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 03, 2023

Every time I come they are so very nice. Service is fast and always done right. They are truly a pleasure to work with. More

by pmangum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 03, 2023

Very courteous & friendly done in a timely manner will use them again thank you great job More

by LILYFHAYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Southern Kia - Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

October 01, 2023

I had an appointment for oil change and state inspection. I waited for about an hour (which was fine) and the two came to tell me my car was ready and that the oil change went well but they could not do my i More

by apiglet4d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed.
Oct 02, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

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