Back

Southern Kia - Greenbrier - Service Center

Chesapeake, VA

3.8
328 Reviews

328 Reviews of Southern Kia - Greenbrier - Service Center

Sort by
October 19, 2023

They have been good to me. I know it's only an oil change. But they have gotten me in and out really fast. Also I needed a state inspection. Was told on the phone that the appo More

by DEAN.KISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Fleming. 5 stars
Oct 19, 2023 -

Southern Kia - Greenbrier responded

Great to have you back with us again, Dean!

October 19, 2023

Great dealership that cars about the customers and making things right. Put chased my vehicle here area receiving horrible service at another Kia dealership More

by adrianshears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Oct 19, 2023 -

Southern Kia - Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 18, 2023

First time at this service department for my 2021 KIA Sorrento and I was very pleased with the professionalism when I dropped off my car for service. I needed a courtesy ride to my office, not knowing th More

by spinkston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca ?? at Service Desk, Richards Potts
Oct 19, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 17, 2023

Fast and nice and polite. Explain everything they are doing to your car before doing it More

by MELOVE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Oct 17, 2023 -

Southern Kia - Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 17, 2023

The management and Sales Team fulfilled all that was expected to make our purchase satisfactory. We are very happy with our purchase. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Oct 17, 2023 -

Southern Kia - Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 17, 2023

Everything went well I loved the service as always everyone was nice and friendly Ty More

by Darlene Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Oct 17, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 15, 2023

Service was good and on time. Great customer service. Got direction and help with my previous issues from another dealership (Southern Lynnhaven). More

by Boobie38
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Essence, Richards Potts
Oct 16, 2023 -

Southern Kia - Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 15, 2023

I have dealt with them for 40+ years, have had good and bad experiences with their service/repair services. Have purchased 5 vehicles, 4GMCs and 1 Oldsmobile. More

by HARBATZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Oct 16, 2023 -

Southern Kia - Greenbrier responded

Thank you for taking the time to provide us with this feedback.

October 14, 2023

Excellent customer service, very short waiting time, recommended the service department get a promotion for being VERY COURTEOUS and PROFESSIONAL, THANKS More

by mhoward7137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richards Potts
Oct 16, 2023 -

Southern Kia - Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

October 14, 2023

I can't believe I got charged $96 for 3 wipers the front desk person didnt told me the price before the service. More

by Lino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richards Potts
Oct 16, 2023 -

Southern Kia - Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

...
27
...