Southern Kia Virginia Beach - Service Center

It was very disappointing due to having my car was hit while getting serviced by you all while getting serviced by you all More

Breahnna Hall was an excellent service advisor I thank her for helping me get what I needed and the way I needed it she is a blessing. her for helping me get what I needed and the way I needed it she is a blessing. More

Great customer service. Was greeted when I walked in and the service manager was AMAZING! That man deserves a raise!! Was greeted when I walked in and the service manager was AMAZING! That man deserves a raise!! More

Service was fast and the staff was very pleasant. My appointment was at 7 AM and I was done by 9 AM. My appointment was at 7 AM and I was done by 9 AM. More

Very nice - good job They completed the work as they described in a timely manner described in a timely manner More

Professional timely and courteous I always get great service at southern Kia VB. Staff is very helpful service at southern Kia VB. Staff is very helpful More

It was my first time going to the Lynnhaven location, Great service. The employees were very helpful Great service. The employees were very helpful More

Quick and easy. No hassle to buy No high pressure to buy extend warranty products No hassle to buy No high pressure to buy extend warranty products More

Great place to drop your car for service but not a great place to buy a car from as don't explain what you car comes with before the sale and when you want an add on they say you're getting a deal but you'r place to buy a car from as don't explain what you car comes with before the sale and when you want an add on they say you're getting a deal but you're paying full price More

Poor customer service with lack of communication. Dropped my truck off on Thursday to have a rattle noise addressed and to have truck undercoated, ceramic coated which I paid for over a year ago. My Dropped my truck off on Thursday to have a rattle noise addressed and to have truck undercoated, ceramic coated which I paid for over a year ago. My appointment wasn't until Saturday Dave said he didn't have a diagnostic text on staff on Saturday to look at my truck so he would try to get me in next day. I scheduled this service online a week before. So, why would you schedule me for a Saturday appointment without someone to look at the reason I'm dropping the truck off for. My truck was looked at the next day and was fixed same day. I called multiple times Monday to check the status of my truck with no return call. Finally got an answer from the other service tech at 4:15 and he said he would let Dave know and would give me a call back to give me an update. I received No return call Monday. I called multiple times Tuesday with no return calls. In the automated phone service I chose for sales department (of course they answered) and asked them to walk down to the service department and ask for them to call me. It took 3 different sales people to get service to call me back. Dave called me back and said my ticket was getting handed off to another guy and he would figure out what was going to be entailed with getting the undercoating and ceramic coating done on my truck which I paid $2,106 for. Needless to say not a great experience. More