Southern Kia Virginia Beach - Service Center

Employees are very helpful and polite. 3 hr wait for an oil change was ridiculous. 3 hr wait for an oil change was ridiculous. More

My experiences with this dealership have been mostly positive. I see a lot of improvement over the years in the service department. positive. I see a lot of improvement over the years in the service department. More

Very professional and courteous,clean customer lounge, kept me informed on the progress of my car service kept me informed on the progress of my car service More

They were excellent direct and extremely informative on what to prepare for in my next visit as well as details on my current. what to prepare for in my next visit as well as details on my current. More

4 hours for my first service on my truck. I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquire I was the third person checked in. I watched the waiting room fill up and then empty out. Not one word from anyone about what was going on. I inquired about my truck around hour 3 and was told it is being wrapped up. 45 mins later someone finally pulled my truck up. I will never visit this dealership again, and frankly I am contemplating just selling my truck and getting a Tesla, because I won’t have to deal with these xxxxty dealerships every time I need an oil change. More

Ashley was responsive after we went to the manager. Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several Impossible getting information. Short and/or incomplete diagnosis. No cause given only 'need a new engine' Payment by phone wasn't run until several days later after being told it had been complete More

Shelby is a really great service advisor! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! She did a phenomenal job explaining my services performed and answered all my questions and concerns. She is a really great asset to Southern Kia! More

Professional kind sales people and finance folks. We appreciate their help purchasing our new car We appreciate their help purchasing our new car More