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Southern Mazda Newport News - Service Center

Newport News, VA

4.6
267 Reviews
Call Service Center (757) 872-0512

267 Reviews of Southern Mazda Newport News - Service Center

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February 04, 2024

Friendly,fast and professional Answered all questions, completed in time stated..all paperwork understandable. Will use Southern again for future repairs. More

by DAVIDHROANE
Recommend Dealer
Yes
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Feb 06, 2024 -

Southern Mazda Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 03, 2024

They do a great job, deliver your vehicle when promised, charge reasonable rates and all with a smile! More

by ccooper31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
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Feb 06, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 02, 2024

Cleon Skinner customer service skills are top notch. He explained what my car issue was and the timeframe for my car to be repaired. I have been a Mazda driver for approximately 37 years. The product an More

by ROMONIA.LYNCH
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner, Cleon Skinner
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Feb 06, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 02, 2024

Thanks for the service on my car I always enjoy coming there and talk to all the employees the atmosphere is very clean and the staff make sure you and very nice also helpful keep up the good work I appre More

by Bjpressey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner
Report | Print
Feb 02, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 01, 2024

Had my first appointment since buying my car. Had oil changed tires rotated and had help finishing setting up my APP More

by inge.jennifer.a
Recommend Dealer
Yes
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Feb 01, 2024 -

Southern Mazda Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 28, 2024

I bought the car under the last dealership name so, I was skeptical going in to get an oil change but as always Cleon is amazing. More

by reddbugg48
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner, Cleon Skinner
Report | Print
Feb 01, 2024 -

Southern Mazda Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

January 27, 2024

Fast service. And customer friendly tech. Excellent customer care. I overlooked my car's been overdue for state inspection. He took care of it right away and just More

by mailaspolicarpio
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner, Cleon Skinner
Report | Print
Feb 01, 2024 -

Southern Mazda Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 26, 2024

On time service, friendly staff Good place to work while waiting for my vehicle's service. Staff is friendly and helpful. More

by DEB_SESSOMS
Recommend Dealer
Yes
Employees Worked With
Cleon Skinner, Cleon Skinner
Report | Print
Feb 01, 2024 -

Southern Mazda Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 26, 2024

Didnt notify when work was done. Took 2 days for oil change when done in one. Service desk wouldnt answer or respond to voicemails. More

by jdavetaylor
Recommend Dealer
No
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March 18, 2021

I will NEVER take my vehicle anywhere else! After being quoted over $800 from a different (non mazda) dealership for an issue with my window, I brought it to Hyman Brothers in Newport News and they fixed i More

by Hayleyscomet08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt (not sure last name) (he was the repairman!!) , Cleon Skinner
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