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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,466 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,466 Reviews of Southern Volkswagen Greenbrier - Service Center
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May 31, 2024
I had concerns about my car and the tech that helped me also agreed about my issues. He heard and saw the same things I did. When I left it for the mechanic to look at the mechanic said he couldn’t duplica also agreed about my issues. He heard and saw the same things I did. When I left it for the mechanic to look at the mechanic said he couldn’t duplicate my concerns even though the tech tried to help show him. I believe this was intentional because by time I drive back home my warranty will be over. This was strategic and a way for Volkswagen to make more money. I pay for these services and because the mechanic and manager decided it wasn’t important enough I received no help. So when I drive back to California God forbid something happens and I have to Get it fixed and don’t have money for my kids livelihood I hope y’all feel great about yourselves. And I hope in the future you don’t have to decide to fix you car or feed your kids. More
by SSAMUEL18
Verified CustomerEmployees Worked With
Adam
May 30, 2024
Great customer service I will return next year for service and no appointment is not needed service and no appointment is not needed More
by GIBSONKAREN
Employees Worked With
May 29, 2024
I was almost charged for and error the tire repair man made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch made on my car. His name is Matt and I was not at all okay with his work on my car. I went in for an oil change and was asked if I would like a patch put on one of my tires because I had mentioned that it had a small leak. I agreed to it and paid $25 for it. Before I left the parking lot my tire air pressure light came on the dash board. I left the parking lot not thinking much of it and brought it back 7 - 10 minutes later with a different tire completely flat and that was the tire I was almost charged for because the tire repair man Matt, claimed he had nothing to do with it and that he had checked all my tires before I had left. Adam from customer service helped me out with the problem with understanding and patients and repaired the tire for me for free. I told Adam that he did not have to do that for me, that the one that did the poor job on my car should have corrected the problem made. Adam insisted on correcting the problem for me anyway. I gave the store a one star because I believe Matt might be a trouble maker their in your store and that he should be spoken to and watched after mistreating me there as a customer. More
by CHOSANGG92
May 27, 2024
Throughout the years I've received consistent, professional and sound service for my vehicle. Member, Andrew has always been a great asset and representative! professional and sound service for my vehicle. Member, Andrew has always been a great asset and representative! More
by dmcurtis85
Employees Worked With
Andrew
