Southfork Chrysler Dodge Jeep Ram

Horrible We arrived ready to purchase a jeep. Our salesman Javier was more concerned with telling us his personal life experiences than selling us a vehicle. H We arrived ready to purchase a jeep. Our salesman Javier was more concerned with telling us his personal life experiences than selling us a vehicle. He told us about his vehicles he owns but couldn't take the time to tell us anything helpful about jeeps. We asked him to tell us what the selling points of the jeep are (because he didn't tell us anything) and his answer was "the jeep sells itself". Really? After we did our test drive we were passed around to 3 different finance managers and after 4.5 hours of excuses we left. We went to a different dealer and got our Chrysler financing as we TOLD them we had to begin with. We got a better equipped jeep for the same price and 5% less interest. We were in and out in 1.5 hours. Not sure what happened at South Fork but you guys dropped the ball from the moment we got our salesman. He wasn't a salesman. He was more just like an usher. More

Wonderful Experience This morning, I received a telephone call from Mr. Scott Ross, Service & Parts Director, about having three recalls on my Charger fixed. The recalls This morning, I received a telephone call from Mr. Scott Ross, Service & Parts Director, about having three recalls on my Charger fixed. The recalls were supposed to have been fixed yesterday, but they weren't. I took my car home and was not happy. Mr. Ross apologized for yesterday, and he let me bring my car back this morning so it could be worked on. Two of the three recalls were fixed (in record time), my car was washed, and Mr. Ross called me as soon as this was done. Mr. Ross could not have been any nicer or more helpful. He is outstanding at his job. He has restored my faith in Dodge. Many, many thanks to him!! More

Excellent dealership Excellent customer service, great service department. Heather was very easy to work with and everybody at Southfork was very friendly. I would recomme Excellent customer service, great service department. Heather was very easy to work with and everybody at Southfork was very friendly. I would recommend Southfork Dodge to anyone looking to buy a new or used vehicle. More

Great Experience! I had an awesome experience at Southfork with purchasing my 2018 Chrysler Pacifica! I worked with Bobby Parker and he did a wonderful job getting me a I had an awesome experience at Southfork with purchasing my 2018 Chrysler Pacifica! I worked with Bobby Parker and he did a wonderful job getting me a deal and helping me get what I actually wanted. I would highly recommend this dealership to anyone looking for a good deal. The Finance team (Gabriel and Jordan) and the Management team (Alex) are all very personable and helpful and will make it happen. I was thoroughly impressed with the quality of customer service. More

Service work for a Tahoe 30 days old We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for ser We got a Tahoe 2016 sales and finance was good experience. Now time for service after 2 weeks we experienced a shake at highway speeds, return for service and balance tires not a problem fixed. I got a email from Onstar telling me I need to have my car checked at a Chevrolet dealership so I did and I'm over the mileage warranty that's not a problem because I purchased the electronics warranty (extra cost) that morning I called the dodge place and was setting up a time to have it looked at but I was told that's not covered it's a added accessory I then i said no it's not it comes with the Tahoe, I then said I'm not arguing over the phone about it I'm on my way in . After arguing they said they will pay the 88$ to get it checked by Chevrolet dealership because they're a dodge dealership and if it's programming or a download it's on me . The next morning I dropped it off to be checked and at 11:30am they found out it's the antenna that's broken so I called the dodge place to get there approval to fix it and again a discussion about if there going to pay I ask him to let me know because we need our car back today. 30 minutes later I called the sales manager and he got it approved cool right wrong. At 12:30 I call to check on my car and he has not called to approve it just phone tag (1 missed call and a email from him that didn't approve it) .at 1:30 we called 6 times and was getting voicemails from everyone at the dodge place and finally got through at around 2pm we had to give him the number again to call and approve it . Picked up our car and the parts guy said he was rude when he called to approve it . What's going to happen when something major happens find a loophole to get out of fixing it I'm hoping I'm wrong and it was just a bad day or something for the Service guy today. I didn't list any names unless you want them . The only reason I gave 2 stars was because it got fixed PS I had to apologize to the nice service guy at the Chevrolet dealership for going through everything that happened today. More

Salesman made the difference. I had several appointments set up at different Jeep locations throughout Houston area. My first stop was at Southfork and after talking with my salesp I had several appointments set up at different Jeep locations throughout Houston area. My first stop was at Southfork and after talking with my salesperson ( Jeremy Houston ) for a bit, I new this was my last stop. All my questions were answered quickly and was able to drive off the lot confident that I had a great deal. More

Amazing customer service! Not pushy and worked hard to get me the deal I wanted in the Jeep I wanted! Very friendly!! Very patient! Very informative! Would definitely recommend Not pushy and worked hard to get me the deal I wanted in the Jeep I wanted! Very friendly!! Very patient! Very informative! Would definitely recommend! More

Great dealership Came in and was shown all the trucks that fit our criteria. Very easy to work with. Ask for Heather. She was super friendly and easy to work with and Came in and was shown all the trucks that fit our criteria. Very easy to work with. Ask for Heather. She was super friendly and easy to work with and very knowledgeable. More

Great car! Thanks Victor Delangel! A good experience overall. Victor, Jeremy. Tim were all pleasant and professional. Helpful team for my new (slightly used) ca Thanks Victor Delangel! A good experience overall. Victor, Jeremy. Tim were all pleasant and professional. Helpful team for my new (slightly used) car. Easy trade-in More

Renegade purchase We had a wonderful experience purchasing a 2015 Jeep Renegade for my daughter. Javier was our sales representative and I highly recommend him....tha We had a wonderful experience purchasing a 2015 Jeep Renegade for my daughter. Javier was our sales representative and I highly recommend him....thank you!!! More