Southgate Honda

Cracked windshield repair. My brand new CRV was hit by a stone and a very little chip formed. Within days the chip cracked about 8 inches. Safelite came to the dealership and r My brand new CRV was hit by a stone and a very little chip formed. Within days the chip cracked about 8 inches. Safelite came to the dealership and replaced the windshield. Steve was not happy about the work and Safelite came again and repaired it. Jackie made sure my camera was recalibrated. More

Someone Sincerely Helpful During the spring of 2016 an elderly cousin died in Minnesota and willed his extremely well-maintained 2011 Honda Odyssey to us here in Wyandotte. We During the spring of 2016 an elderly cousin died in Minnesota and willed his extremely well-maintained 2011 Honda Odyssey to us here in Wyandotte. We wanted to find a dealership and person that would work with us in properly maintaining this vehicle on a continuing basis, and this we have found with Jeff Nicora at Genthe Honda in Southgate. Most recently we received a routine recall notice and we called Genthe and Jeff was able to take care of us that day. He also found that we needed front wiper blades and a cabin filter. We feel that Jeff knows us, understands our needs, and calls my husband and me by name. Again this week we were in to see Jeff as the result of the high winds in the area and something that "did not sound right under the van"--maybe a damaging branch. He found no problem, but did say that the battery was close to needing replacement. I was glad that he found that and he always explains things well and in a sincere and helpful manner. More

Oil Change That's my favorite place for oil change.Service agent James was very kind and very helpful.Nice place to bring your vehicle for your need. Happy with That's my favorite place for oil change.Service agent James was very kind and very helpful.Nice place to bring your vehicle for your need. Happy with service.... More

New Car Sales Customer Service Everything was great until after I purchased the car. I need questions answered regarding my registration and finance information i would expect some Everything was great until after I purchased the car. I need questions answered regarding my registration and finance information i would expect someone to call me back for follow up. Not one person contact me the dealer manager, sales person nor Finance manager. That is why I gave them 2 starts had they called me back, it would've been 5 stars More

Oil Change Came in for a routine oil change. Was very pleased with the service. In and Out in 90 minutes. Very friendly people, especially liked the "residen Came in for a routine oil change. Was very pleased with the service. In and Out in 90 minutes. Very friendly people, especially liked the "resident lab". More

Excellent Bought here mainly because of salesman, Jason Smith. Should have been given a better price at the very beginning. Especially since I had just bought Bought here mainly because of salesman, Jason Smith. Should have been given a better price at the very beginning. Especially since I had just bought a car a few months before from this dealership. Price came down after shopping other dealerships. However, that was not the fault of my salesman. My salesman was incredible. I don't like playing the game of going all over negotiating prices. I expect the best price right from the get go. The Lafontaine gave me a better price. Jason was the main reason I came back. More

oil change very happy - that is why I always come back to the dealership for service - I have been driving a Honda since 1989 - my 2004 Honda saved my life when very happy - that is why I always come back to the dealership for service - I have been driving a Honda since 1989 - my 2004 Honda saved my life when I was hit head-on by a drunk driver More

oil change I took my wife's car in for service. The service person was very helpful and he helped pick out the best coupon for her car. They came and showed me I took my wife's car in for service. The service person was very helpful and he helped pick out the best coupon for her car. They came and showed me that two cabin filters neeeded changing. It was a good experience. More

Pleasantly satisfied Worked with Tony who had the car ready for me to test drive. Deal was made with no issues. Paperwork was prepared and ready for me to sign at sale. Worked with Tony who had the car ready for me to test drive. Deal was made with no issues. Paperwork was prepared and ready for me to sign at sale. Returned car for service within the week. Frank the manager picked up the tab. Jacky the service manager, ensured a courtesy car until repair was made. Service was persistent to find the issue. Issue was found and car was repaired at satisfaction. Overall? I am very pleased with the experience with all members at this dealership. More

Oil change, new brakes and recall Great service as always in a prompt matter. And very honest which is important to me. Not pushy at all, just recommended what car needed without tryin Great service as always in a prompt matter. And very honest which is important to me. Not pushy at all, just recommended what car needed without trying to upsell. A definite plus! More