Southway Ford

Service time too long On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After t On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After the tech had already taken our vehicle off the lift and outside the service writer called us to the counter and asked us if we wanted the oil filter and injectors replaced. We said yes and I asked how long it was going to taken. The service writer said 30 more mins We didn't get out from here until close to 12pm. The service is good but the wait time needs a lot of improvement. We are here again today for an oil change on our f150 lets see what time we get out today. Ford needs to work on wait time for a simple oil change. More

customer service Albert Ramirez and family would like to thank Mr. Mac Haik's and employees especially Tito, Rick Medina, Richard Trevino, Anthony Butcher and Daniel Albert Ramirez and family would like to thank Mr. Mac Haik's and employees especially Tito, Rick Medina, Richard Trevino, Anthony Butcher and Daniel J. Kneifl for the awesome job they did our extended warranty had expried when we had transmission problems and these gentlemen went to bat for us so we could get a discount on our truck and it worked they knew we had an adult with Autism so they went beyond the call of duty they are truly family oriented. Thank you and God Bless More

This was the worst experience I have ever had buying a new vehicle. I sent a request for an internet quote and got one on the truck I wanted to buy. I went to test drive the truck I received the quote o new vehicle. I sent a request for an internet quote and got one on the truck I wanted to buy. I went to test drive the truck I received the quote on and negotiated a price. When I received my paperwork from my bank they put a different truck on the purchase order. A truck that I had seen or drove. I left messages for the Sales Manager and the General Manager and neither of them have called me back. I have filed a complaint with the Ford Corporation about this dealership. Very unprofessional, I would never recommend Southway Ford to anyone looking to buy a vehicle. More