Southwest INFINITI

worst experience EVER!!!!!!!!!!!! Most dishonest people I have ever met beginning with Brandon the "new" salesman that his boss, Tony, referred to as "one of his best" Brandon lied abo Most dishonest people I have ever met beginning with Brandon the "new" salesman that his boss, Tony, referred to as "one of his best" Brandon lied about basically EVERYTHING! The car fax listed the car as certified pre-owned but that was taken away one day later. - Never really explained why but said not a big deal because of the late original purchase date of the car. This would mean the extended warranty was not as valuable. Of course this was another lie. He lied about the date by more than a year. Pitiful. Tony, his boss, was no better. Just telling us what we want to hear. When we finally got to the head guy (over all sales) he was arrogant and defensive of his guys. Told us we could back out of the deal... at this point the car we traded in was gone! Can't really back out. I would NEVER go to this dealership! They live up to the reputation of used car dealers. Worst experience ever! More

Best car buying experience ever!! My wife and I went to SWI to look at the new Q50 premium. Our salesman Curtis W. was very knowledgeable about the product and was ready to work and g My wife and I went to SWI to look at the new Q50 premium. Our salesman Curtis W. was very knowledgeable about the product and was ready to work and get the best deal for us. This is our fourth car purchase and the only one that we actually had fun during the process. We would definitely recommend our friends and family to visit SWI. More

One Call I called and spoke to Hiedi and within a week she had the car that I needed. Great service, great follow up and extraordinary personable attention. I called and spoke to Hiedi and within a week she had the car that I needed. Great service, great follow up and extraordinary personable attention. More

Good purchase price, but bad maintenance and communication I bought my SUV as a "certified pre-owned" vehicle. They let me drive it off the lot with most of the fluids at a low level. When preparing for a cr I bought my SUV as a "certified pre-owned" vehicle. They let me drive it off the lot with most of the fluids at a low level. When preparing for a cross-country trip, I had my own mechanic check all the fluids, and he discovered the problems. I tried to call my "personal service representative" Monica, who was never available. More

Customer Service Expectations EXCEEDED! I gotta say, when I came in to Southwest I was just going to window shop, but the AMAZING customer service with which I was treated was just the deal I gotta say, when I came in to Southwest I was just going to window shop, but the AMAZING customer service with which I was treated was just the deal breaker for me. Thanks to Charles Oakes now I owned a 2014 Infiniti Q50. He even took the time to bring coffee for my wife and me. Outstanding job Charles! I would definitely buy another car from this guy. More

BEST experience!!! I'd buy another car instantly! My husband and I were unsure which SUV to purchase. We visited Southwest Infiniti first but wanted to check out others. Curtis was never pushy and ver My husband and I were unsure which SUV to purchase. We visited Southwest Infiniti first but wanted to check out others. Curtis was never pushy and very professional. In the end, we still went back to Infiniti. Curtis was right there to help show us our options. He was knowledgeable and provided us with his honest option. He was more concerned with helping us pick the "right" car for our family than anything else. Besides having purchased a great car, it was working with Curtis that helped seal the deal. More

Excellent sales service and selection I just bought a loaded 2015 QX80 and am very pleased. Having owned a 2012 QX56, I was ready for another. My salesman was Daniel Dealejandro and I will I just bought a loaded 2015 QX80 and am very pleased. Having owned a 2012 QX56, I was ready for another. My salesman was Daniel Dealejandro and I will call on him again for my next Infiniti. He knows the product and was very helpful. More

SOUTHWEST INIFINITI DEALERSHIP ONE OF HOUSTON'S GREATS! I just bought A Q50 INFINITI 2014 in SEPTEMBER 2014! I went to Southwest Inifiniti talked to Daniel De Alejandro I just wanted to take a test dr I just bought A Q50 INFINITI 2014 in SEPTEMBER 2014! I went to Southwest Inifiniti talked to Daniel De Alejandro I just wanted to take a test drive. I drove serveral different Infinitis. I drove the Q 50 and feel in Love with it. I brought it the Same Day! I would not beleive it my self. I am not always a person that is easily to please. For this experience is Awesome!!! If you have been thinking about a Inifiniti Please Go test drive one ! Go see Daniel! More

Excellent Customer Service We had a great experience purchasing a new 2015 Infiniti QX80 from Daniel. He was very helpful and patient, even when we showed up with our whole fami We had a great experience purchasing a new 2015 Infiniti QX80 from Daniel. He was very helpful and patient, even when we showed up with our whole family for a test drive. I really appreciate how easy the whole process was. Daniel is friendly and calm and made us feel very comfortable. He took the time to locate and find the options and color we wanted. He did an excellent job and we really enjoy working with Daniel. We are very happy with our car. More

Excellent Customer Service Marlyn was amazing, very knowledgable at what she does, got a new 2014 Q50. Love this car. I had the best experience ever! I recommend. She was also v Marlyn was amazing, very knowledgable at what she does, got a new 2014 Q50. Love this car. I had the best experience ever! I recommend. She was also very profesional, she let me test drive the vehicle. I do appreciate how fast the process was. Great job Marlyn! More