To start off, the experience I had with my salesperson was a pleasurable one. There, I have no complaints. She did her job in a very professional manner. My complaint, is with the dealership. The car I purchased, needs an alignment. I did not notice this during the initial test drive (because I didn't get on the freeway, just on the service road) but I did soon after. On the CARFAX report for this particular vehicle, it clearly states that the tires were replaced (not sure if they were new), and this car was given an alignment. That, I find was not the case. This car clearly pulls to the left. I contacted Southwest Kia and I've basically been given the run around. I took the car to the dealership, and they don't want to fix it. A simple alignment, that SOUTHWEST KIA claims to have done, (according to the CARFAX report)and the car still pulls to the left...something doesn't sit right with me here. It causes me to believe that there never was an alignment done on this vehicle. If one was done, then it causes me to believe that there is something else wrong with the vehicle that has NOT been reported on the CARFAX report. Not only that, they sold it to me dirty, with only 1 generic key, no keypad, and 3 floor mats AND no offer to detail it. Although that wasn't really important to me, they don't seem to really care about their customers. Their only concern, seems to be selling cars. Once you're done with your purchase, they are done with you. Now, with this being said, my next step is to contact their corporate headquarters. BUYER BEWARE WHEN DEALING WITH SOUTHWEST KIA Pre-Owned Super Center!!!!!!