Spartanburg Toyota

On March 11th, 2011 I initiated a TrueCar price quote for On March 11th, 2011 I initiated a TrueCar price quote for a 2010 Toyota Corolla LE for zip code 29681, and came up with a price quote for $13,273 fo On March 11th, 2011 I initiated a TrueCar price quote for a 2010 Toyota Corolla LE for zip code 29681, and came up with a price quote for $13,273 for Dave Edwards Toyota in Spartanburg, South Carolina. I got a call from Dave Edwards Toyota within 2 hours and spoke to Dave Listul, who is an internet salesman at the dealership. Dave told me on March 11th they had one 2010 Toyota Corolla LE left, and we agreed upon $14,322 for the out the door price including all fees and taxes. I told Dave I'd be in the next morning to buy it (we spokeabout this at around 6:45 PM, the dealership closes at 7:30PM, but I called again at 7:28PM to ask what time I could come in). Since Sparanburg is about a 30 minute drive, I decided it would be best to wait till the morning and ensure the dealership wouldn't close before I got there. The next morning, Saturday March 12,2011, I arrived at Dave Edwards Toyota at around 9:30, only an hour after they open. I walked into the dealership building, and asked for Dave Listul. Dave greeted us, and lead us to his desk. He began working on his computer, and then said they had sold the last 2010 Corolla the night before. I asked how they sold it in a mere 2 minutes before closing, and why he didn't call me Dave acknowledged that he knew I was coming in and the car was not here, but he claims no one is at fault. I responded by telling him I was specifically looking for a 2010 corolla because of the great prices, but would buy any 2010 or 2011 corolla if he could get to that price. He said no, I got up to leave and said "have a good day." Before getting to my car, Dave ran out to the parking lot and said maybe he could find a deal on a 2011 model. I knew the price couldn't match, but he said he could do it. He ran back in, and tried to trick me by saying he could sell it for under $14,000. I asked him how much it would be after all fees and tax, and he said around $15,700. In summary, I drove over an hour today to get to a Toyota dealership, to buy a car at a price we had agreed on and was guaranteed by TrueCar/Zag, only to be told it was sold in 2 minutes before closing time, they didn't have enough models, and it wasn't wrong not to inform me because a $1,400 price difference is a deal-breaker. I'm still in the market for a new car, but I'm not sure I could buy a Toyota again,I'm very disappointed in the bait and switch tactics used by Dave Listul of Dave Edwards Toyota, and hope some action will be taken More

We were very, very pleased with the reception and the service we received from John Willis. He was honest, forthright, did not try to talk us into buying anything, but told us the facts and let us make service we received from John Willis. He was honest, forthright, did not try to talk us into buying anything, but told us the facts and let us make our decision. He was courteous and so,so helpful with getting our other car traded in and making the transition. He has made a follow up call to us and is even sending the CD I accidentally left in my old car. Thank you, thank you, thank you!!!! We will be visiting him again!!! More

Upon driving thru Dave Edwards lot one evening, I found my dream car. I have not had to purchase a vehicle for several years and hate the thought of doing so but it's become somewhat of a necessity at thi my dream car. I have not had to purchase a vehicle for several years and hate the thought of doing so but it's become somewhat of a necessity at this point. We spoke for a few minutes to one of the salesmen who was very nice and knowledgeable about the cars there. He said he would see what he could do regarding the pricing of the vehicle. I contacted him the following day and he told me what he could do on the vehicle and I made a counter offer that was about $500 less and was shut completely down...no more conversation and the phone went dead! I left a message for Mr. Edwards regarding this matter and he had the General Mgr contact me who was the most helpful person! We pursued the deal that had been offered to us however we knew financing might be a problem as we have bad credit. But it was done. We came up with another idea of having my mother-in-law possibly co-sign for a better rate, but I couldn't be on the loan. Therefore, she and my father-in-law would have to purchase the car entirely in their names only. We didn't want this burden to lie upon them completely, therefore we reverted back to our original deal with the high interest rate and down payment. I was very excited to be getting this car! I went to the dealership with cash in hand for the down payment, got into the finance office and found that the bottom line for which we had agreed had changed. This was apparently due to a fee that the bank had charged. I understand that this happens, however it was more the principal than the money at hand with me not being told of this fee until it came time to sign the paperwork! These salesmen deal with the same banks every day and they should have known of this fee and passed the info on to me. I also understand that sometimes thing slip thru the cracks. The GM told me that the saleman was supposed to have gone over everything with me and that too many people had been involved in this deal. The more the merrier that could have told me about this fee! I have to say that these guys were the most helpful though with me and my in-laws in trying to get this deal done and complete and I'm much appreciative of that. I didn't hide my credit issues from anyone, it was all put on the table before I even did the credit app. Anyways, a few days later and I'm without my car and still searching all because of a fee that someone neglected to tell me about. had I been told prior to signing the paperwork, it would have been ok. But again, it's the principal of communication that I have the issue with. I have left other messages with Mr. Edwards after this issue but have not been contacted. I stated to him in that message that if he did not reply, then Dave Edwards would not be an option to me any longer. I guess they can afford to lose a customer which is fine. I know I can be a pain, but it's my money going into this vehicle and my obligation after I leave that lot so I think I have a right to be. But I do sincerely thank all involved in doing your best to get the job done! More

I was surfing your website (dreaming of a new car) about a year ago, and was immediately contacted by Alexis Schultz. Alexis was very patient with me because at the time, I was undecided about purchasing a a year ago, and was immediately contacted by Alexis Schultz. Alexis was very patient with me because at the time, I was undecided about purchasing another car. What I appreciated most about Alexis was she understood my struggle in deciding—just trying to get me to the lot was a struggle:) But, Alexis gave me time and space to make my decision without any pressure. One year had past and it seemed like the right time for me to move forward with looking for another car. This time, I contacted her for an appointment :) I could not believe it! Although it took a year to make a decision, I did not forget her kindness, level of professionalism, and realness towards me. Good customer service is remembered a lifetime. Thank you (Alexis Schultz, Darric Sewell, and Vince Millines) for helping to bring my blessing--a new 2010 Toyota Corolla to fruition. Thank you Dave Edwards! I will recommend you to my friends. More

Car shopping is not my idea of a good time. But thanks to Jason, it turned out to really be a pleasant experience. Quite pain free! Everyone at Dave Edwards is friendly and kind. They worked with me and I fe Jason, it turned out to really be a pleasant experience. Quite pain free! Everyone at Dave Edwards is friendly and kind. They worked with me and I felt good about the trades and love my new car! Thanks so much! More

Overall a very pleasant experience purchasing a new vehicle from Dave Edwards. Staff was very friendly and pleasant. Bryan King was very nice to work with and very knowledgeable about vehicles/features vehicle from Dave Edwards. Staff was very friendly and pleasant. Bryan King was very nice to work with and very knowledgeable about vehicles/features/etc. Bryan spent the time working with us to get to the price we were willing to pay. First experience with Dave Edwards and will be back for service and hopefully new vehicle purchases in the future. Will recommend to friends as well. Thanks Bryan and let us know if you find some good deals on lobsta! More

I went to Dave Edwards Toyota in Spartanburg to see what vehicles my daughter liked after she wrecked her car. They didn't come down on the price as far as we had liked so we went to Toyota of Greer, they h vehicles my daughter liked after she wrecked her car. They didn't come down on the price as far as we had liked so we went to Toyota of Greer, they had the price we wanted but not the car. So we called a friend of the family at Dave Edwards to see if they could match the price for the car we had in mind. They accepted the offer and later that day we went to pick up the car. Amazing experience with Dave Edwards! More

I have been to other Toyota dealers and they do not appear as genuine as the representatives at Dave Edwards. I was at one Toyota dealership in which they wanted a firm commitment that you were going appear as genuine as the representatives at Dave Edwards. I was at one Toyota dealership in which they wanted a firm commitment that you were going to buy before they would pull up information on more than 3 vehicles. The impression I get from the staff at Dave Edwards is that they want you to be happy with the product and service. When I’m in the market for a car I always work with David Quinn and Charlie. They are one of the main reasons I return to Dave Edwards. I can be honest with them and I feel that they are looking out for me. With my current endeavor Derric Sewell, Sales Manager, retrieved information on multiple trucks with different options to accommodate what I needed and my wish list. Vince showed me different avenues I could take with the return of the vehicle I’m currently leasing that my dad is looking at purchasing. If people are looking for a vehicle I always recommend Dave Edwards. As a compliment I only go to other dealers to check out exterior colors. More

The salesman was very helpful. We were looking at a Rav 4 for our daughter. When they were unable to come up this a price we could afford, he suggested a Corolla which my daughter liked and fell in the price for our daughter. When they were unable to come up this a price we could afford, he suggested a Corolla which my daughter liked and fell in the price range we could afford. They were very understanding with our time. It was a very smooth experence. More

I must commend them for their patience and fortitude. I must commend them for their patience and fortitude. I am a stickler for great customer service and can be a difficult customer. I must say that I must commend them for their patience and fortitude. I am a stickler for great customer service and can be a difficult customer. I must say that it was a pleasure doing business with the entire Dave Edwards team. They were pleasant through the entire process and exceeded all my expectations! I test drove so many cars and they did not push me into something I didn't want or at price I wasn't comfortable with. They worked with us and we got the car we wanted, at the price we needed. Through the process, they continually checked on us to ensure we got the car that fit, a payment that fit, and all was well until we drove of the lot. I have been singing their praises since the moment we left the lot! And the great customer service has contined...it did not stop with the sale! Because of past experiences, I dreaded having to buy a car but the Dave Edwards team made it a great day! And I love my RAV4! More