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Speedway Ford

Griffin, GA

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27 Reviews
Welcome to the all new Speedway Ford. We appreciate you giving us an opportunity to earn your business. We have the largest selection of new and quality pre-owned vehicles south of Atlanta. If we don't have what you are looking for, please give us a call and we will find your perfect car. We don't have the overhead of many big city dealers which gives us more savings to pass on to our customers. If you miss the hometown feel and friendly service that is missing from most dealerships today give us a try. Because if it doesn't say Speedway Ford then you've paid too much. Contact us today, for a personalized sales experience!
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1710 N Expressway

Griffin, GA

30223

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Showing 27 reviews

February 02, 2018

Buyer Beware! "DO NOT buy a used car from this dealership without first having it inspected by a mechanic that is not affiliated with them. My car has needed servic More

by LincolnOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
A woman and her sales manager
September 01, 2017

Fantastic Service I've not been to this dealership before. I'm new to the area. I called to set an appointment I spoke with Chris he set me up with an appointment for m More

by CaptainGigor39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Harder
May 10, 2017

Lying Horrible Company The Service dept was paid to do an inspection of a used car. They told me brakes and tires were fine etc. They named a couple of minor issues. They ne More

by UpsetCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty Bowman
June 25, 2013

After purchasing SEVEN brand new Ford Vehicles from this dealership they really treated me poorly and let me down on my Seventh. My seventh purchase from this dealership was a 2012 F150. At 9,000 miles it s More

by BrandonYarbrough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rusty
July 20, 2012

I want everyone to know that me and my wife was really taken care of by Nita Scott. Our sales lady went over and beyond to help us get to our desired monthly payment. We did end up with a monthly payment More

by mack1940
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nita Scott
February 26, 2012

First of all please note that the very good ratings listed on this site for Speedway Ford are all for just a purchase of a vehicle. NONE are for repair work. (a)Ford knows it has a design problem with More

by Richard409
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
James Hammock
Feb 27, 2012 -

Speedway Ford responded

Mr. Fay. I have reviewed your service file and see that your 10 year old Explorer with over 100,000 miles on it was towed in to our shop, not running, last August. We detected a spark plug that had blown out. This has been an issue with vehicles like yours, due to milage and sometimes due to lack of regular maintenance. When we did the usual repair, and started your engine, it had futher damage. When notified you chose to replace the engine instead of tearing it down, to see what other part failed. To say we "messed up the repair" is totally wrong and unfair on your part. As a matter of fact, you told our service manager that the engine was knocking the last time it was running. As to the cost of the remanufactured engine, with a 3 year unlimited milage warranty, if you can get a quote from a reputable garage for a comparable engine for less than we charged you, I will be happy to reimburse you the difference, over 10%. I understand your frustration with such an expensive repair, but to blame the honest hard working employees in our service department, is just wrong and should be pointed out. Bob Beard. GM

Feb 27, 2012 -

Richard409 responded

How nice of you to admit that FORD does have a serious problem with blowing plugs. I have been the manager of a 2500 unit fleet, inclusive of 8 garages and senior corporate vehicles. I personally have around 800,000 miles behind the wheel. I have never encountered any such problem. It is obvious that you are either out of touch with your repair staff or take what they tell you at face value. 1st of all I never made any statement that it was running poorly before the plug blew. 2nd - you have done a good job of trying to make 100,000 miles a big deal. It had just recently turned 100,000. Of course you might be right as Found On The Road Dead and Fix Or Repair Daily did not come to be the universal way to describe a Ford. I have 7 other vehicles (purchase my children’s cars) and all of them have well over 100,000 miles. One has close to 300,000 miles. My personal vehicle has over 172,000 miles of which I have only had to replace 2 headlight bulbs. Finally, I did my research after you messed up my car. I talked to several Ford mechanics and several independent mechanics, and a few that use to work for me, and they clearly indicated that the repair should have been straight forward unless something got dropped into the cylinder while installing the Helix coil. As others have mentioned in their postings, when I asked for the GM I got other names. I was multiple times promised call backs, never to get them. I was even told that since Speedway was not going to do anything about my complaint that your employee felt no need to return my call. As to the repair that I selected, I was more than willing to go with a Jasper, Spartan or Moveras, each with 3 year warranties. But your people said that unless I was going to sell the vehicle right after I got it fixed, I needed to go with a new Ford engine. They also discouraged me from tearing down the engine. SO I started out trusting your staff completely. Griffin is a small community, in which my wife and I have many contacts. Be assured that I plan to share my experience with Speedway Ford with anyone who will listen. I have also communicated with FORD Corporate and have assured them that I plan to do my best to talk anyone who is thinking of purchasing a Ford, to purchase something else. To date I have had great success at this endeavor. I am taking this position because I am not the one who will not admit to a design error which is what started this whole mess. Who wants to do business with a company that is not honorable and who treats its customers with dishonesty?

Mar 11, 2012 -

Speedway Ford responded

Mr Fay, I wish we new what would make you happy, please understand your dealing with a vehicle thats got over 100,000 miles on it, and anything can happen, again we wish we knew what you want us to do. James

Mar 19, 2012 -

Richard409 responded

You know as well as anyone that your staff messed up a simple repair. Your staff cost me an engine. You keep trying to make a big deal that the vehicle had about 100,000 miles. All you’re doing with that is to confirm that Ford makes junk. As I have already said, I and my family have many vehicles with about 200,000 miles on each of them. Of course none are Fords. The issues are that Ford makes a very bad engine - as touted on the internet blogs and your staff messed up a simple repair. As I told Ford corporate - I have already managed to convince several individuals to not purchase a Ford, and I will continue to do my best to inform all who will listen as to (1) the problem with the engine, (2) the lack of ownership by Ford for poor designs and (3) the results of your botched repair services. How you sleep at night is beyond me. Dealerships have a long historically rotten reputation because they earn it! Again, I can assure you that I associate with a great deal of individuals in Griffin and Atlanta and look forward to doing everything I can to discourage anyone I know from purchasing a Ford.

February 17, 2012

Our sales person, Quentin Dukes, was friendly, respectful as to our needs, and professional. We would reccommend this sales person and this dealership to anyone! More

by Googoo1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Quinten Dukes
February 01, 2012

I visited the dealership after speaking with salesperson Jimmy Creath to test drive the new 2012 Explorer Limited with 303A package. Everyone including Sales Manager was very helpful. The purchase was fast More

by Vicki Dover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Creath
January 20, 2012

ALL the above. This is the 3rd vehicle I have purchased from this dealer and have recieved great service from the sales department and service department. They treat us like family when we go into the ser More

by mcentyred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
November 11, 2011

Brad and Eddie gave me a great deal on my new F-150. Super friendly, and they made the process fast and easy. I would recommend Speedway Ford highly. More

by dmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Ford, Eddie Federmann