Speedway Subaru Volkswagen

Reliable Service Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected as most are. He got me right in on very little notice on my part. When the part had to be ordered, he provided me with alternate transportation ( a beautiful 2017 Passat) He understands how important reliable transportation is for me since a lot of senior citizens rely on me to get them to doctor appointments, pick up prescriptions, grocery shopping, etc. Most of us take our cars for granted that they will provide us with the ability to move about freely.When you don't have that ability, living day to day becomes very difficult.I do what I can to ease some of this burden for them. My 2000 Beetle is no youngster and I rely heavily on Falcone Volkswagen to keep it in top form because it has a lot of work left to do. Many thanks for all the years of excellent service. My Bug will probably live longer than me LOL. Merry Christmas and Happy New Year to everyone at Falcone. Respectfully submitted, Arthur D. Anderson More

Friendly service staff who get it done! It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a coup It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a couple of little issues with the car - a rattle and a small plug/cover that fell off in the car - and those were fixed with no problem or added expense. The Long's donuts in the morning are always a treat too! More

45,000 Mile Service Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of m Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of my day off. The new waiting area is fantastic for doing emails while away from the office! Thank you again for another great experience. Merry Christmas! More

Absolutely OUTSTANDING Service Department As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with an As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with another VW. A+ guys, keep it up. Andrew More

Oil Change As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get m As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get my oil changed every six months.. Steve sold me why I should' I am satisfied with customer care. Dave Hanna More

Service for my 2012 Outback at Falcone Dec. 1, 2016 I appreciate the ease of scheduling the recall service. I arrived at 7:10AM and was greeted warmly and was able to schedule an alignment in addition I appreciate the ease of scheduling the recall service. I arrived at 7:10AM and was greeted warmly and was able to schedule an alignment in addition to the windshield wiper circuit breaker work. I received an e-mail about asking about a gift on the tree and received 10% off on the work I had done. Ryan was pleasant and expedient calling for the shuttle to get me to University Hospital on time and I was promptly picked up as promised. Jerry was the technician and he also suggested other work on my brakes which my husband can complete, but I so appreciate his inspection and direction on this additional work needed. To my delight my car had been washed and vacuumed out and when I slid into the seat it smelled brand new again. Thank you, because of your service I never dread coming in and look forward to some day purchasing another Subaru from you. More

great first service visit first oil change on my new gti i bought April 2016. great service experience just like buying was a great experience. service manager took time to ans first oil change on my new gti i bought April 2016. great service experience just like buying was a great experience. service manager took time to answer my questions, make sure i knew the proper way to check oil on vw, and reset my sunroof which was no longer auto opening and explained the process to me so i could do it myself. i'll be back. More

Excellent team I am taking my car to Falcone Service since I bought my GTI from their dealership. They gave no reason not to go there. Every time I visit there they I am taking my car to Falcone Service since I bought my GTI from their dealership. They gave no reason not to go there. Every time I visit there they are getting better and better. I highly recommend the dealership and their service. You are not just buying a car you are owning the experience throughout lifetime of your car. Thank you Steve and Falcone Team. More

It's the little things... 1 review 5.0 star rating 10/20/2016 Updated review Another great experience with maintenance service at Falcone Service. Steve Halloran, my mai 1 review 5.0 star rating 10/20/2016 Updated review Another great experience with maintenance service at Falcone Service. Steve Halloran, my main man, was his usual cordial, friendly, and helpful self.I always check in with him first even if I have to wait while he's with another customer. Nothing gets done until I first talk to Steve. He always has my best interests to heart as do all the other members of the Falcone family. He got me right in, diagnosed the problem very quickly, and even saved me about $150.00 in labor by suggesting preventive maintenance.He also loaned me a beautiful 2017 Subaru Outback fully loaded in order to carry on with the rest of my busy day. What a car or should I say SUV. It was such a joy to drive while waiting for my Beetle.Thanks Steve! At the end of the day when Steve was preparing my bill, I looked over to Shelby Isner's office and noticed a model VW Beetle in her office. It looked just like my yellow 2000 VW Beetle GLX.I strolled over to her office and politely asked her how much she would take for it since it was a duplicate of my car. I was willing to pay whatever she wanted. She would not accept my offer but instead graciously gave me the model. I couldn't believe it and kept insisting she take some money for it but she wouldn't have it. Instead I gave her a big hug. You may ask yourself what does this have to do with service. Well to me if you show that kind of generosity and kindness in such a small manner as this, it isindicative of the care and commitment that runs through the entire business.I look at the little things that maybe not too many people do in this hustling, bustling world of ours. These things can tell you so much about an establishment. What it tells me is that I can rest assured that each time I visit Falcone Service, they are looking out for me in all respects because they all care. That's very special in this day and age. Sincerely submitted, Arthur D. Anderson More

Outstanding Service I had been checking all the local Subaru dealers sites every week for a while waiting for the exactly model and packages for the Crosstrek that I want I had been checking all the local Subaru dealers sites every week for a while waiting for the exactly model and packages for the Crosstrek that I wanted. Finally, one was coming. Steve and Gary made the car buying experience nothing but a great experience. I would absolutely recommend Falcone. More