Speedway Subaru Volkswagen

Customer focused and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. 12,000 mile service: Ryan was outstanding. He honored a coupon that was not updated with the new mileage maintenance tier and was quick and efficient. My schedule needs depend on the shuttle to and from work. Thanks to Falcone for a great service model. More

Fantastic customer service! You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unpa You guys are consistently phenomenal. Won't trust our Subaru's (4) to any other dealership. Customer service before, during, and after a sale is unparalleled. More

Friendly Excellence: Sales/Service/Body Shop I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me towa I am extremely pleased with every aspect of the Falcone VW & Subaru dealership. Salesman John Franks was exceedingly helpful, and never pushed me toward a purchase - a real change from my experience at most dealerships. He was a pleasure to buy a car from, and spent plenty of time familiarizing me the car on delivery and setting up the bluetooth, etc. Your guys in the service department are knowledgeable and pleasant to deal with and I have never had a problem. I like your new Subaru service lounge. After a fender bender your great body shop was equally pleasant to deal with and I am impressed with the work they did -what a perfect paint match! And thanks for the loaner. Well done all! -Tom S. More

Reliable Service Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected Falcone to the rescue! Once again Steve Halloran took matters in hand and got me back on the road in no time. My issue was an emergency and unexpected as most are. He got me right in on very little notice on my part. When the part had to be ordered, he provided me with alternate transportation ( a beautiful 2017 Passat) He understands how important reliable transportation is for me since a lot of senior citizens rely on me to get them to doctor appointments, pick up prescriptions, grocery shopping, etc. Most of us take our cars for granted that they will provide us with the ability to move about freely.When you don't have that ability, living day to day becomes very difficult.I do what I can to ease some of this burden for them. My 2000 Beetle is no youngster and I rely heavily on Falcone Volkswagen to keep it in top form because it has a lot of work left to do. Many thanks for all the years of excellent service. My Bug will probably live longer than me LOL. Merry Christmas and Happy New Year to everyone at Falcone. Respectfully submitted, Arthur D. Anderson More

Friendly service staff who get it done! It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a coup It is very easy to schedule a visit and drop off the car. Brady is efficient and friendly. My car was in for routine maintenance but I also had a couple of little issues with the car - a rattle and a small plug/cover that fell off in the car - and those were fixed with no problem or added expense. The Long's donuts in the morning are always a treat too! More

45,000 Mile Service Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of m Always a pleasure visiting the dealership. Love that you also email coupons which helps to make up for the drive from Greencastle and taking part of my day off. The new waiting area is fantastic for doing emails while away from the office! Thank you again for another great experience. Merry Christmas! More

Absolutely OUTSTANDING Service Department As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with an As per usual, Steve and the service team are exceptional. We purchased two cars in two days from Falcone based solely on their service support with another VW. A+ guys, keep it up. Andrew More

Oil Change As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get m As soon as I got in the shop, was waited on by Steve Halloran. I have not been driving as much as I did in the past and discussed why I should get my oil changed every six months.. Steve sold me why I should' I am satisfied with customer care. Dave Hanna More

Service for my 2012 Outback at Falcone Dec. 1, 2016 I appreciate the ease of scheduling the recall service. I arrived at 7:10AM and was greeted warmly and was able to schedule an alignment in addition I appreciate the ease of scheduling the recall service. I arrived at 7:10AM and was greeted warmly and was able to schedule an alignment in addition to the windshield wiper circuit breaker work. I received an e-mail about asking about a gift on the tree and received 10% off on the work I had done. Ryan was pleasant and expedient calling for the shuttle to get me to University Hospital on time and I was promptly picked up as promised. Jerry was the technician and he also suggested other work on my brakes which my husband can complete, but I so appreciate his inspection and direction on this additional work needed. To my delight my car had been washed and vacuumed out and when I slid into the seat it smelled brand new again. Thank you, because of your service I never dread coming in and look forward to some day purchasing another Subaru from you. More

great first service visit first oil change on my new gti i bought April 2016. great service experience just like buying was a great experience. service manager took time to ans first oil change on my new gti i bought April 2016. great service experience just like buying was a great experience. service manager took time to answer my questions, make sure i knew the proper way to check oil on vw, and reset my sunroof which was no longer auto opening and explained the process to me so i could do it myself. i'll be back. More