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Speedway Subaru Volkswagen
Indianapolis, IN
2,378 Reviews
At Speedway Subaru VW, our mission is to deliver exceptional automotive experiences by providing top-quality vehicles, unparalleled customer service, and unwavering support to our community. We are committed to creating a workplace where our employees are valued, empowered, and inspired to grow both personally and professionally. Our customers are at the heart of everything we do, and we strive to exceed their expectations through transparency, integrity, and a dedication to excellence. We believe in fostering long-lasting relationships built on trust, ensuring that every customer feels like part of the Speedway family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,378 reviews
February 23, 2022
My wife and I both appreciate the no pressure sales. We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehi We were able to look at vehicles and pick the one that we wanted without having someone trying sell us something else. We have purchased several vehicles from Falcone in the past and look forward to dealing with them in the future. More
by EDINGTONBRAD
Employees Worked With
Ermir Bektesoski
February 22, 2022
Betsy took the time to make sure I was comfortable in and getting the most out of my new Crosstrek. It's apparent that she has spent time with other owners, really listening to how they experience their Suba getting the most out of my new Crosstrek. It's apparent that she has spent time with other owners, really listening to how they experience their Subaru and imparted that learning to me. She set the bar pretty high for my future engagement with Falcone. More
by mrsroudy
Employees Worked With
Matt Bartelson, Betsy Davidson (Taylor)
February 18, 2022
Gene Neal, took the time to explain all the gadgets in my new Forester he is pleasant to work with and helpful. When I ordered my car he was patient in explaining and re-explaining the transaction, the opti new Forester he is pleasant to work with and helpful. When I ordered my car he was patient in explaining and re-explaining the transaction, the options and giving me time to make my decision. No pressure at all. Thank you Gene More
by Wrenovate
Employees Worked With
Gene Neal
February 16, 2022
I recently purchased a certified used 2017 Subaru Impreza from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I from this dealership. Everything went fine until the paperwork was signed. I was told the car was being detailed and a dent was being repaired, and I tried to set up Starlink while I was waiting. I found there was an issue and a part needed to be replaced under warranty. I spoke with the sales rep, and he repeatedly told me I was wrong (I’m female, not sure if this has anything to do with it) despite me reading directly from the website. He finally talked to service and said, you’re right and the repair wasn’t done prior to sale. He gave an excuse that honestly carried no weight with it being a certified vehicle, and he said I’d need to return for the repair. At this point, I was running late for a meeting, as I had been waiting 1.5 hours for the detail they said was being done. My car was brought around, and it hadn’t been detailed. I contacted the sales rep when I got home, and he failed to follow up on scheduling the warranty repair / detail. Then, I reached out to Chase Falcone (Sales Manager and son of owner), and he assured me the car would be detailed / repaired in the same day as long as I could leave it overnight. Well, the repair ended up taking 1.5 weeks, during which I was provided a loaner. They drove my car back to me, and as soon as I get in, I realized it had NOT been detailed. It was quite obvious due to the dirt still in the speakers, black marks on the seats, sticky substance on the console, sticky residue from their bumper sticker, etc. Additionally, the local radio stations were straight static. At this point, I gave up on the detail but did have to drive my car back downtown (30 minutes) to figure out what they messed up. Apparently, when they replaced the module, they didn’t check that the clip was installed properly. I understand the “human” factor but it was interesting to me, as a service rep drove my car 30 minutes back to my house and didn’t realize the issue. I would recommend doing your Subaru business at Tom Wood after my experience with both the sales rep and sales manager flaking out on an empty promise and the multiple service issues. More
by Melissa
Employees Worked With
Chase Falcone, Ermir Bektesoski
February 16, 2022
Falcone is the best. Everything is straightforward with no hidden or surprise fees. Alex specifically was great to work with and took the time to run through all the fea Everything is straightforward with no hidden or surprise fees. Alex specifically was great to work with and took the time to run through all the features on the car. More
by raybtwo
Employees Worked With
Alex Moffett
