Spike Dykes Ford Lincoln

I would recommend this service dept to my friends I would recommed the good guys here to anyone. They are always very nice and helpful. I feel like I can trust them to fix anything that is needed on I would recommed the good guys here to anyone. They are always very nice and helpful. I feel like I can trust them to fix anything that is needed on the vehicles. More

Service I am always treated very respectful and professionally. I have bought five vehicles from them and have always been pleased. Will be returning buyer i I am always treated very respectful and professionally. I have bought five vehicles from them and have always been pleased. Will be returning buyer inn the future. More

Excellent Great Service and Great staff, super easy check in process. I will recommend Spike Dykes Ford to all my friends and family for sales and service. Great Service and Great staff, super easy check in process. I will recommend Spike Dykes Ford to all my friends and family for sales and service. More

Amazing Very great service and very great people there ! Would recommend to any one and everyone . They had my car in and out . I showed up for my appointment Very great service and very great people there ! Would recommend to any one and everyone . They had my car in and out . I showed up for my appointment and had a great staff help me . More

Long and drawn out. Un-impressed with Ford for lack of warranty support. Not pleased with Spyke Dyckes for lack of investigation for cause of electrical fire, also extrem Un-impressed with Ford for lack of warranty support. Not pleased with Spyke Dyckes for lack of investigation for cause of electrical fire, also extremely upset with amount of time it took to prefer parts and fully diagnose my truck More

Love Spike Dykes Awesome people! I was out of a car for 2days & it was fixed! I live in midland the dealership here said I would have to leave my SUV w/ them 2 wks b4 Awesome people! I was out of a car for 2days & it was fixed! I live in midland the dealership here said I would have to leave my SUV w/ them 2 wks b4 they would look at it. Then it would be another week to fix it. A total of 3 weeks with out my SUV! No thanks! I drove to Lamesa & Shane made sure I was informed when the part was not delivered on time & he had a driver, drive to Odessa to pick up the part. More

Very pleasant experience! Very accommodating service, both as to work on truck and pick up and delivery of truck. Loaner truck was in good shape. Performed as promised, and the Very accommodating service, both as to work on truck and pick up and delivery of truck. Loaner truck was in good shape. Performed as promised, and then some! More

Friendly personnel and great deals Everyone at dealership does their best to make you welcome there and work really hard to give you a good deal on your next auto Everyone at dealership does their best to make you welcome there and work really hard to give you a good deal on your next auto More

Tires not in stock I had a blow out on a 2017 Fusion that didn't have a spare tire . I called Ford fleet cars as I was in my company vehicle and I followed the protocol I had a blow out on a 2017 Fusion that didn't have a spare tire . I called Ford fleet cars as I was in my company vehicle and I followed the protocol that we have to take in this instance . After the tow truck towed my car approx. 5 miles to the dealership my car was dropped in the middle of the lot and I went in the explain to Shane my issues . After I explained it to him he stated " I sure hope that we wont have to replace your tire because I don't think we have any " . So sure enough after the tire is removed he states that the tire has to be replaced and he was going to the back to see if he had one . ( I have been at the dealership 1 hour at this point ) . sure enough Shane comes out and states that he doesn't have one and that he is looking around town to see if he can find one . Mind you I am from Lubbock , TX and was stranded in LaMesa TX . So as we approach 3 hour mark I am approached by Shane and he says that a tire is coming from Lubbock that is 1 hour away with a driver and that once he gets there they will replace . I am highly frustrated at this point as I have now been there 4 hours . As I waited after that conversation I was later approached by a manger I assume and he says that the driver they thought was in Lubbock and had the tire just showed up and didn't have the tire so we are now at the same point we were at when I arrived . The solution that we finally came up with was to go down to a parts store and purchase a plug for the tire to get me home . Never once did they offer to take another tire off another car nor a loaner . The tire was plugged and I left the dealership and headed to Lubbock . After I arrived I parked my car with intentions of taking it to Pollard ford here in Lubbock as I knew the plug was only to get me home . Of course when I wake up the next morning my car was on flat and had to get a ride to work . I then had to come home wit ha air tank to air the tire up just to get me to the dealership and have it changed . Needless to say I will never use a Ford dealership with my personal vehicle because if this was my personal vehicle this type of service is uncalled for. More

Need a decent waiting area. The dealershinp ,sales dept. And service dept. All rate high but there is not any satisfactory waiting area for sales or service. There is no showro The dealershinp ,sales dept. And service dept. All rate high but there is not any satisfactory waiting area for sales or service. There is no showroom area either and sometimes getting out of the weather can be a positive thing in sales. More