Spirit Lexus

We bought my wife a brand new Lexus TX 550h on August 22, 2025. I visited Spirit Lexus around noon, took a quick second test drive, and decided to proceed with the purchase. The new Spirit Lexus building is 2025. I visited Spirit Lexus around noon, took a quick second test drive, and decided to proceed with the purchase. The new Spirit Lexus building is state-of-the-art, very clean, and located in a good area. We traded in two of our cars, but they offered us the absolute lowest trade-in price. If you’re able to sell your vehicle to a private party, I highly recommend going that route. Spirit Lexus is not willing to negotiate. I worked with a salesperson who was new to Lexus. She couldn't answer many of my questions regarding the vehicle or the Lexus warranty. While I understand she is still learning, this is a luxury brand, and it would make sense to have salespeople properly trained before putting them on the floor. After filling out my wife's credit application with her permit, we waited for the finance department to finalize the documents. My wife arrived around 2:15 PM, and I had been waiting for a financial representative since 1:15 PM. We waited until 4:45 PM, at which point the salesperson told us to come back the next day at 10:30 AM because the finance team was fully booked. I can't believe they couldn't inform us of this earlier! We returned the next day at 10:35 AM, slightly delayed due to construction around the Spirit dealer area. After waiting another hour and a half, we finally sat down with the finance lady. Initially, my salesperson told me that we had to finance through Lexus to receive a military discount, but I wasn't even sure if that was true. During our finance meeting, my wife and I, who both have excellent credit scores, were offered a mediocre interest rate. When I asked how they arrived at that rate, the response was simply, "You got the best deal." I quickly checked on my phone and found much better interest rates from several different banks. Her reply was, "You can go to the waiting room, apply, and come back." Are you serious? My previous experiences at other dealerships were that they could match rates instantly. I told her I was not going out and would wait another 2-4 hours, and it only took a few minutes for me to apply online and get approved. But she stormed out of her chair and told me she would get my salesperson, so I told her to get her and asked the general manager to join us, too. Guess her response: "Don’t tell me what to do”. I was about to laugh hard, but had pinched myself not to laugh. Oh, I forgot to mention this, the finance lady also told us that we had to purchase and extended warranty on the day of the sale. That was a flat out lie!!! At one point, I nearly called off the deal, but since this was my wife’s car and she was excited about the new TX, we decided to move forward and sign the paperwork. The good news is that we can refinance right away. Overall, while we love the vehicle, the customer service left much to be desired. I would highly recommend visiting another Lexus dealership. However, I must mention that the tech support person was great. He took the time to explain every feature of our new TX before we left. A few days later, I checked Spirit's website for our old cars sale prices. These people are making over $10k even though when we traded in it, they told us the accident record hurt the value, However, their sale price wasn't showing that diminished values. More

I visited on July 7 2025 for oil change. Revive a picture of my tire with a big nail in it with message that it loosing air fast n offered $400 plus to replace that tire. I ask if they can p Revive a picture of my tire with a big nail in it with message that it loosing air fast n offered $400 plus to replace that tire. I ask if they can patch it. They said no. I ask them to put my spare tire in and went to another auto shop and they patched it. My problem is that it impossible for me to get to work in the morning and after to Spirit Lexus with that nail. Since they open that new location I visited twice and both times I found nails on their ground laying left and right. I mentioned it my first visit I try to reach service manager by email and by phone and got no response what forever. I’m sure other clients had that kind of issues with nails in their tires. Please if it is the case comment and address that issue so they finally clean up their ground I been own n drive lexus for 30 years. Used to go to dealership at Manchester. Was never an issue. But with spirit Lexus with two visits I had issues. First one is a little nail and second one is a big one. I provide the picture of the second one. Most upsetting to me is that no one called me or email me about my concern More

Stay clear of this place. We purchased a vehicle from Joe Haley, and three days later our air conditioning on our QX80 stopped working on our drivers side. We brought it in tw We purchased a vehicle from Joe Haley, and three days later our air conditioning on our QX80 stopped working on our drivers side. We brought it in two days after it stopped working to have it “fixed”, but when the problem occurred a month later, their service technician Ryan Warren would not answer my calls on fixing the vehicle. We were then told by Joe that there was nothing they could do about it because we did not purchase their over priced warranty. Shady dealerships like this don’t last long, so I hope this can reach at least a few people so they don’t fall victim like we did. More

Andre went above and beyond to make sure what I was promised was done. He cares about providing top notch service to Spirit Lexus customers. He deserves a raise and a bonus!! promised was done. He cares about providing top notch service to Spirit Lexus customers. He deserves a raise and a bonus!! More

Andrea Ramon was a pleasure to work with. Bill Stringer in finance and Ryan Warren were also great to deal with. Bill Stringer in finance and Ryan Warren were also great to deal with. More

I advised a salesman Kyle that I was looking at two cars for my daughter. I texted him that I was coming to look at one and I was a cash buyer. He never responded. I drove out there anyways inly to doscover for my daughter. I texted him that I was coming to look at one and I was a cash buyer. He never responded. I drove out there anyways inly to doscover the car was already sold without them telling me. Again why loose a cash buy? The commnuication of this olace is teerrible. I work 12 hour plus shifts.. You just lost a customer for life. More

I had the pleasure of working with Scott Campbell. Absolutely AMAZING! Incredible service! Scott was very professional, friendly and knowledgeable. He listened to my needs and matched me with the perf Absolutely AMAZING! Incredible service! Scott was very professional, friendly and knowledgeable. He listened to my needs and matched me with the perfect vehicle. He gave me peace of mind about my purchase. Lexus has great deals, quality vehicles and phenomenal service. If you’re looking for a new vehicle, GO SEE SCOTT CAMPBELL. You won’t regret it. More

I put down $1,000 deposit on a new Lexus GX460 with Spirt Lexus for a vehicle at a another dealer. They were unsuccessful on a dealer trade and now unwilling to return my deposit. My sales person either quit Lexus for a vehicle at a another dealer. They were unsuccessful on a dealer trade and now unwilling to return my deposit. My sales person either quit or was terminated and Spirit make no attempt to contact me. My call to Ryan Morrow (sales manager) was not returned. This business strategy is not only unethical but lacks any professionalism in a luxury branded vehicle. I see no potential buyer ever returning to this dealer with their lack of honesty and integrity.. Do yourself a favor and go to dealer who values their customers. More

Excellent sales service from Alan. Got the car we wanted, and buying process was easy. Got the car we wanted, and buying process was easy. More

Scott Campbell and his boss, Jim, were terrific. Moreover, I was greeted consistently by everyone else with whom I made eye contact and when my wait for the financial closure meeting was elongated, Moreover, I was greeted consistently by everyone else with whom I made eye contact and when my wait for the financial closure meeting was elongated, I was approached by numerous other representatives to see if I needed assistance. One guy noted that I appeared frustrated (I was, mildly) and seemed very determined to address the issue on my behalf but that was right when Bill came to retrieve me to finish the paperwork and payment. The meeting with Bill is where my experience dipped. I appreciate he is just doing his job, but I was not interested in any up selling of the extended warranties or product offerings and my firm decline was met with a notable disappointment on his part and a shift in his demeanor and the meeting dynamic that made me really tense and uncomfortable. It is unfortunate as that is the last step in the process and so it is the feeling I am left with as I walk out of the dealership. More