Spirit Lexus

I returned to this dealer and sales person as my previous experience with both were appreciated by me in the past. I researched the vehicles that I was interested in and was able to come to a very satisfacto experience with both were appreciated by me in the past. I researched the vehicles that I was interested in and was able to come to a very satisfactory selection with the input given to me by the salesperson that was inconcert with what my research provided me. He was considerate of my time and his and tried to expidite thew transaction as smoothly and timely as possible. He was willing to allow us a test drive and explination of most of the functions on the new model Lexus that I was wanting. I am a visual person and would retain more if I were able to try all the systems myself with his help rather than him doing the function with me looking on. We all hav e different ways to learn. I would definitely return to this dealership and sales person and will let others know that my experiecne was a good one. More

WARNING-CHECK YOUR CD PLAYER ON YOUR USED LEXUS CAR! WARNING-CHECK YOUR CD PLAYER ON YOUR USED LEXUS CAR! My experience was excellent, until a few days ago. Three weeks ago, I purchased a pre-owned L WARNING-CHECK YOUR CD PLAYER ON YOUR USED LEXUS CAR! My experience was excellent, until a few days ago. Three weeks ago, I purchased a pre-owned Lexus and never put a CD into the CD player. A week after the purchase, I put a CD in and it became stuck, took the car back, CD was removed and was told that something was wrong with the CD. I bought a new CD and it too became stuck, this was only the second time that I had used the CD player. I was told that the CD player was not covered and the cost was $700.00 to replace it. In my opinion, it was obvious that the CD player was broken to begin with. I went on-line and what I discovered was, Lexus has a history of having, "issues" with their CD players and CD's becoming stuck. Too bad I did not research prior to buying the Lexus. This is to anyone who buys a Lexus, especially a used one that's not under warranty--CHECK THE CD PLAYER!!! You might as well check the cassette player too, I haven't but will... More

one of the first times I went to this dealership and didn't feel that I was not the type of person they were looking for!!! Always used to feel judged walking in here. But James did not make me feel t didn't feel that I was not the type of person they were looking for!!! Always used to feel judged walking in here. But James did not make me feel that way!!! I would come back here and buy from James when I am ready!!! More

I was incredibly surprised by the ease of doing business with Plaza Motors team. Not only were they professional, but willing to accomadate my needs with excellant customer service, during the test drives, with Plaza Motors team. Not only were they professional, but willing to accomadate my needs with excellant customer service, during the test drives, price negociations, finding the perfect model/color and educating me about the car's wonderful features. In addition, the hospitality of the showroom and service area with hot and cold beverages, delicious popcorn and comfortable seating area contributed to the overall positive experience. Dave Collins walked me through the service area, and showed me the drill, when coming in for service. I believe in all the years of buying cars, this has been the most enjoyable. Happy New Year & God Bless the team at Plaza Motors. More

I dealt with four people during my purchase, which was fine. They all helped me through the process. Overall, I was satisfied. Two things stood out for me that could be improved: 1. It took two weeks to fine. They all helped me through the process. Overall, I was satisfied. Two things stood out for me that could be improved: 1. It took two weeks to get owner's manuals. 2. My purchase meeting was interupted a couple of times to wait on potential customers who came into the showroom. Yet, I had to wait when I came in to pick up the owner's manual. Also, I received two identical form letters a week apart after the sell. That did not seem very personal to me. More

Fantastic experience. Easy and no problems. Friendly sales and financial people. Eager to make the deal work for us. Helpful in setting up bluetooth and iPod. Explained in detail the workings of the i sales and financial people. Eager to make the deal work for us. Helpful in setting up bluetooth and iPod. Explained in detail the workings of the inside of the car so that any changes from my previous Lexus were showed and explained. More

After the sale was finallized we were told the car is coming from Denver at first and then from Mineapolis - when in reality the car came from another dealer in St. Louis. When we went to pick up the car coming from Denver at first and then from Mineapolis - when in reality the car came from another dealer in St. Louis. When we went to pick up the car as scheduled by our salesperson the person who was to give us "an hour of training" on the Navigation system and other operating functions, was not to be found for over half an hour. The "training" lasted half an hour and was totally disorganized. Then we were given two keys of which one did NOT work. The sales person said it is the battery - turned out it was the wrong key for a different car at the other dealership. We received the second key couple of days later and HAD TO PICK IT UP, no help was offered. When I went to pickup the key the salesman did not even acknowledge me, he was more interested in selling a car to another potential customer. The door guards were not correctly installed and had to be re-applied as we waited there. The car was NOT preped for delivery!!! There has been NO communication from the dealer relating to this sales process. For a luxury car purchase this was most definitely a lousy experience. More

We have been buying vehicles from Bob Salzman for years and followed him from another dealership to Plaza. When my recent back surgery meant I had to give up my BMW sedan, we called Bob to see if he could and followed him from another dealership to Plaza. When my recent back surgery meant I had to give up my BMW sedan, we called Bob to see if he could show us the 2010 Lexus RX350, which had the remote access I'd become so accustomed to, even though he sells BMW's at Plaza. He arranged to have one there when we arrived and we ordered one that day. Bob does everything right and is the consummate, caring friend everyone should have at a car dealership instead of a pushy salesman. Bob did everything possible to insure that we had a good experience and got the car we wanted. Everyone should have a Bob Salzman! Just one of the things he always does is to call us every couple of months to see how we & our vehicle are doing & if we're still happy with it. He's been staying in touch for over 10 years now. There was a slight delay in the delivery date but the Lexus General Sales Manager George Matthews more than made it up to us. Both he & Bob have stayed in contact after the sale to make sure we're satisfied. Everyone at Plaza has been extremely friendly. We're very satisfied with both our buying experience and our car. More

I have bought numerous cars from Plaza and always had a wonderful experience. However, on a recent purchase of a 2010 RX 350 my experience was most unpleasant. After agreeing to a purchase price with my wonderful experience. However, on a recent purchase of a 2010 RX 350 my experience was most unpleasant. After agreeing to a purchase price with my salesperson (who was terrific), I received a call from the salesperson that a "new" sales manager would not honor the deal that was reached. The new sales manager wanted an increase of more than $1,300 in the agreed price. Fortunately, the salesperson "went to bat" for this long-time customer and convinced the dealership to honor the sale price. Needless to say, this is not the experience that Lexus would want a long-standing customer to receive. More

I have purchased 5 cars from Chris and he is always easy to work with and takes the hassle out of the car buying experience. My wife and I also enjoy the fact that Plaza has all the brands we would conside to work with and takes the hassle out of the car buying experience. My wife and I also enjoy the fact that Plaza has all the brands we would consider buying. We love the one stop shop. Thanks Chris More