Spirit Lexus

My employee comes to Plaza for service and recommended that I try Plaza for new car trade as my usual dealer seemed to be reluctant to do the usual annual trade with used car values being down with the ec that I try Plaza for new car trade as my usual dealer seemed to be reluctant to do the usual annual trade with used car values being down with the economy. Mr. Blumeyer came thru with a reasonable trade difference and even enhanced that difference after checking market on my used vehicle. We await the opportunity to use Plaza service department even though I rarely have used any service department with any Lexus owned in the last 15 plus years. More

Very professional, fair, high level of service and customer centric approach without being intrusive. Good listener and focused on delivering to meet or exceed customer's expectation and preference. N customer centric approach without being intrusive. Good listener and focused on delivering to meet or exceed customer's expectation and preference. No gamesmanship, gimmicks or bait and switch. Respectful - no high pressure or haughty tactics. The type of customer experience one would or should expect from a better grade dealer of higher end brands. The Plaza Dealership and Chandler Lowell could very well serve as a role model as to how to fairly and professionally treat customers. My experiences with the service department (Lexus) parallels the sales experience. More

Had I not been so enamored with the pre-owned '08 Lexus ES350 that I purchased, its ride and performance, I would not have bought from this dealership. Basically the only thing that made the difference in ES350 that I purchased, its ride and performance, I would not have bought from this dealership. Basically the only thing that made the difference in walking away and buying was the ability of the salesman to at least have a command of what he had in inventory. Otherwise, he was the stereotypical, assuming and arrogant used car salesman. First strike against him was his assumption that we would be "upside down" in trading the vehicle we had for what we wanted to buy. After finding out through this stumble that we were cash buyers, he continued to almost nuke the sale. Strike two against him was his inability to pay attention and read what I wrote in front of him, "$18,500 Check," that represented what I would pay after trade. As discussions went on, I admired his Lexus windshirt and inquired as to if he would throw one in for me with the sale. He agreed and started to appear like he was appreciating the sale. Then, he almost gave me reason to walk and cancel the sale. When writing up the contract, he included a $195 Admin. fee to the $18,500 amount. Hello! Uh, I think I made it clear what I would write the check for earlier. At this point, he elected to ARGUE the point of why it was there rather than recovering by possibly conveying that he had misunderstood the dollar amount that I had put in front of him earler. When he finally backed it out, he made it very clear that he was upset, the boss might be upset and the jacket was now off the table. Apparantly David thought $195 was worth the risk of me walking out the door and he came dangerously close to finding that out. I think the final straw that made me want not to visit Plaza again was when I got the car home. Shame on me for not looking it over with a fine tooth comb before leaving Plaza. Sure enough, there's a half dollar size chip in the left corner of the rear bumper. Shame on me twice for signing a "We Owe Nothing" document with the bill of sale. But, I guess that's the risk you take when you buy used. More

One of the Service Writers, Dan Wyrick, is hands down the most professional and enjoyable Service Rep I have ever dealt with in over forty years of auto owner experience. The thing that differentiates him most professional and enjoyable Service Rep I have ever dealt with in over forty years of auto owner experience. The thing that differentiates him is his attention to detail of your needs, AND his calls to you to keep you informed of the progress on your repairs -- even daily if you car has to stay beyond same day service. A rare find. More