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Spitzer CDJR Mansfield

Ontario, OH

4.7
1,600 Reviews
The Spitzer Kia Chrysler story is a long one. We have been in the automotive industry for over a century, providing the best car-buying experience possible to drivers in the Mansfield area and all of Ohio. Spitzer Kia Chrysler is home to all of the best models offered by Kia, Chrysler, Dodge, Jeep and Ram. Our significant size ensures we offer all of the models our customers are looking for. Our Kia lineup includes popular models like the Optima, Sorento, Sportage and Soul. Customers in the market for something a little more rugged will enjoy taking the Ram 1500, Jeep Grand Cherokee or Jeep Wrangler for a test drive. Anyone looking for comfort and luxury will enjoy the confines of the iconic Chrysler 300. Spitzer Kia Chrysler has been providing the best customer service experience for over 100 years, and we will not be stopping anytime soon.
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1777 W 4th St

Ontario, OH

44906

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Showing 1,600 reviews

June 12, 2025

Very nice atmosphere and welcome feeling walking in. Clean and comfortable. Fast service and a fair price. More

by MORANSERVICESINC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aric Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your wonderful review! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team took great care of you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

June 12, 2025

Two negatives. ..people in my vehicle did not wear gloves and left black on my interior and truck was left running while sitting for a car wash. Waste of my gas and More

by sjpullins
Recommend Dealer
Yes
Employees Worked With
Kendra and Steven
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

SJ, Thank you for bringing this matter to our attention, we are very sorry to hear that our service team wasn't using the proper instruments while using your vehicle. We understand your concerns and questions and would like the opportunity to speak to you to see how we can better assist you next time. Please give us a call at our dealership and ask for the Service Manager, we would love to help you.

June 10, 2025

Wonderful group! Treat us like family and always helpful! Highly recommend to anyone!! Thank you all!!! More

by Tab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review and recommendation! We are happy to hear that our team consistently provides you with the quality care that you deserve. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 08, 2025

Usually I love the service department, this time not so much. They did not call me to report on my car and it left with a new noise. More

by CRALL520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Thank you for sharing your experience with us. We are disheartened to hear that our service team didn't notify you about any concerns on the vehicle while serving it. We understand your concerns and questions, please give us a call at our dealership and ask for the Service Manager. We would love to help you.

June 07, 2025

My experience was terrible, had some steering components replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tighten More

by LANE.BRUBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Lane, We appreciate your feedback and are sorry to hear you were unhappy with your visit. Our goal is to create a comfortable, hassle-free atmosphere so your experience is unacceptable. Your concerns have been sent directly to the Service Manager in order to be addressed immediately please give us a call at our dealership. Thank you.

June 07, 2025

I had a scheduled oil change and was there for two hours. Which I feel is ridiculous when you have an appointment More

by jsigler107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your time and feedback. We are very sorry to hear that your service duration on your vehicle was way too long. Please give us a call at our dealership and ask for the Service Manager, to see what we can do for you. We would love to help you.

June 07, 2025

We were looking to buy a Ram 2500. Many options to consider. We were almost ready to order one and the sales rep said he was hungry and needed to go eat lunch. He told us we could do i More

by Kmarkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Spitzer CDJR Mansfield responded

Marley, Thank you for taking the time to write this honest review. We are very sorry to hear that your sales experience with our team member wasn't a pleasant one. We understand your concerns and interests and would like the opportunity to speak to you. Please give us a call at our dealership and ask for the General Manager, we would love to help you.

June 06, 2025

Love it. Everything in and out was smooth. Luke was my salesman. Super chill guy. No pressure. Thanks again More

by ZINGDING18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! We are so glad that Luke provided you with a smooth and efficient experience. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 06, 2025

Awsome staff helpful gets the issues solved up front on pricing and scheduling and wait time More

by jodoinbrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 06, 2025

This was the first time we have ever visited a Spitzer dealership, and I have to say this was such an AWESOME experience. From the making the phone call the night before confirming a car was on the lot t More

by WILSON111911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Dienes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your amazing review! We are honored that you took the time to visit us, and we are so glad that our team took great care of you and ensured your experience with us was an all-around success. Congratulations on your new vehicle! We wish you the safest of travels until we meet again.

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