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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
789 Reviews

789 Reviews of Spitzer CDJR Mansfield - Service Center

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June 12, 2025

She was very polite and helpful. The wait was very comfortable. She explained everything that was done to my car and assured us that the problem would be handled. More

by EBERQ761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your 5-star rating! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that our team provided you with thorough and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 12, 2025

Service team is great at Spitzer Jeep dealership. I got the $299 package for LOF & multi point inspection and it's great! More

by RONDASUE
Recommend Dealer
Yes
Employees Worked With
Tim Wolford
Jun 12, 2025 -

Spitzer CDJR Mansfield responded

We appreciate your 5-star rating! We are so glad that our team provided you with top-notch service during your recent service visit. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you.

June 10, 2025

Wonderful group! Treat us like family and always helpful! Highly recommend to anyone!! Thank you all!!! More

by Tab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review and recommendation! We are happy to hear that our team consistently provides you with the quality care that you deserve. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 08, 2025

Usually I love the service department, this time not so much. They did not call me to report on my car and it left with a new noise. More

by CRALL520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

We were looking to buy a Ram 2500. Many options to consider. We were almost ready to order one and the sales rep said he was hungry and needed to go eat lunch. He told us we could do i More

by Kmarkley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

My experience was terrible, had some steering components replaced then I drove 800 miles and found 3 lugnuts loose on one tire and 1 lugnut loose on another tire that I could turn with my fingers. I tighten More

by LANE.BRUBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I had a scheduled oil change and was there for two hours. Which I feel is ridiculous when you have an appointment More

by jsigler107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Love it. Everything in and out was smooth. Luke was my salesman. Super chill guy. No pressure. Thanks again More

by ZINGDING18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! We are so glad that Luke provided you with a smooth and efficient experience. Your satisfaction means so much to us. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

June 06, 2025

Awsome staff helpful gets the issues solved up front on pricing and scheduling and wait time More

by jodoinbrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your positive review! Your safety and satisfaction are our utmost priorities, and we are glad that our team got your automotive needs taken care of. Please do not hesitate to give us a call if you ever have any further questions or concerns.

June 06, 2025

Kendra made me welcome, posted during the service and on my way with efficiency and energy. The waiting area was clean and comfortable. My Jeep looked great when it was done. More

by DHarmon
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendra Weaver
Jun 09, 2025 -

Spitzer CDJR Mansfield responded

Thank you for sharing the positive experience you had with Kendra. Offering quality and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your Jeep's needs in any way possible. Safe travels!

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