Spitzer CDJR Mansfield - Service Center

-purchased my Jeep Wagoneer approx 3 months ago, was told I had free oil changes even up to the point of scheduling service, but was charged at time of pick up after service and was told they're not free any I had free oil changes even up to the point of scheduling service, but was charged at time of pick up after service and was told they're not free anymore and instead I "earn points" with no attempt rectify the false statements even after expressing the repeated claims of free oil changes -dropped off my Jeep Wagoneer on Friday morning, was told that it wouldnt be ready till later that day and was encouraged to leave; the entire day passed without any text or call update, so I called and left a voicemail since it was 15 min after close; i never received a call back the next morning, I instead had to call in again and they told me it was ready for pickup More

Waited 1 hour and 45 minutes for oil change and tire rotation! Was Not acceptable!!!! rotation! Was Not acceptable!!!! More

Very friendly and polite. Also very helpful since this was my first service there. Nice and clean Also very helpful since this was my first service there. Nice and clean More

The worst experience I’ve ever had with a vehicle in my 45 years of existence. 45 years of existence. More

Check in and check out is always good. This is the first time with all my vehicle that when I got in my floor mat was dirty with grease and door panel had dirt and grease all over it. This is the first time with all my vehicle that when I got in my floor mat was dirty with grease and door panel had dirt and grease all over it. More

Dealer did not have a technician qualified to perform the recall. They gave me the parts, but I had to find another dealer with a qualified technician and the tools to perform the recall. Since spitzers bill recall. They gave me the parts, but I had to find another dealer with a qualified technician and the tools to perform the recall. Since spitzers billed Stelantis for the recall repair, I was forced to pay the labor to have the parts installed at another dealer. More