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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
839 Reviews

839 Reviews of Spitzer CDJR Mansfield - Service Center

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January 05, 2025

Friendly, helpful and efficient! Went in for an oil change and got a reminder that I should also get tires rotated. More

by DEBRAYFRAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Debra, Thank you for your time and feedback. We are delighted to hear that we were able to take care of all of your service needs from the oil change to rotating your tires. Safe travels and we look forward to serving your automotive needs again.

January 04, 2025

The staff was helpful and had solutions. I felt welcomed. Very satisfied with the work completed. More

by BKTOE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your time and your kind review. We are pleased to hear that our team was able to provide you with top-notch services your way. Safe travels and we look forward to seeing you when the time is right!

January 04, 2025

They are always very nice and polite. Very helpful on getting my Van taken care of. More

by CAROL.DZURANIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Carol, Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

January 04, 2025

They were very nice and did all they could to help. Even though my issue could not be fixed. More

by deanrizer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Dean, Thank you for taking the time to leave us this honest review. We strive to serve each and one of customers with the most upmost highest customer service. If you feel like nothing was resolved and would like to speak to a Manager, feel free to contact us at our dealership to further assist you. Safe travels and hope to speak to you soon.

January 03, 2025

Very quick and high quality service dept. . Always friendly and helpful. Work Always done right the first time. More

by Cecil damron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Cecil, We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help, Safe travels!

January 02, 2025

The staff was quick, polite, and personable, and they made my service experience simple and easy. More

by jessnigh21
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Jess, Thank you for your time and feedback. We are delighted to hear that we were able to help make your vehicle repair quick and hassle-free. Spitzer CDJR of Mansfield strives to offer our customers exceptional service both before and after the sale. Safe travels and we hope to see you in the future.

December 31, 2024

Excellent service! Service done professionally and the price was fair. Even got a free car wash! More

by RHAWK21569
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+, with that free car wash! Please contact us should you need anything else. Safe travels!

December 31, 2024

Awesome service great waiting room service advisor very nice everybody there were very helpful thanks for a great experience More

by jbachelder64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We would be happy to help, Safe travels!

December 30, 2024

Professional, reliable, and respectful. Definitely will be coming back in the future. Thanks again for everything! More

by kjzlphelps4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Spitzer CDJR Mansfield responded

Thank you for your time and feedback. We are pleased to hear that your experience with us was so positive. We look forward to seeing you again when you are ready to purchase your vehicle. Safe travels!

December 29, 2024

I was kept waiting for 6 hours and nothing was done to my truck. You scheduled an appointment to perform two recall items. They were not completed because you didn't have the parts. Shouldn't you have check More

by SHERTZLER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Timothy Wolford
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Spitzer CDJR Mansfield responded

Hello, Sorry to hear about the poor communication regarding your service. I'd love to get some more information so we can ensure it won't happen again in the future. Please give us a call as soon as possible to better assist you, as we value each and one of our customers and don't want to lose you. Hope to hear from you soon, safe travels and Happy holiday's!

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