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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
763 Reviews

763 Reviews of Spitzer CDJR Mansfield - Service Center

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September 23, 2024

Colton was fantastic! Great service! I will definitely be coming back again for service when needed! More

by bridgetann825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Conley
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Sep 24, 2024 -

Spitzer CDJR Mansfield responded

We are grateful for you leaving Colton this flawless review! We are thrilled to hear that Colton took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he was fantastic. We look forward to serving you again in the future when the time comes.

September 22, 2024

Courteous staff, job completed in a timely manner, complimentary car wash, fair pricing. item backed with warranty More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Spitzer CDJR Mansfield responded

Amanda, Thank you for leaving us this fantastic review! We are glad to hear that our team took amazing care of you and your automotive needs. We are happy to know that they were courteous and completed your service in a timely manner. Please do not hesitate to let us know how we may be of further service to you.

September 21, 2024

I made my appointment online so I went to Kia and it wasn't that side. Then was going to use the coupon they sent guess I can’t use it because the VIN number doesn’t match. But the VIN number doesn’t ma More

by BOONS_20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
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Sep 24, 2024 -

Spitzer CDJR Mansfield responded

Providing outstanding and quality service is so important to us here at Spitzer CDJR Mansfield and we are glad that our teams efforts could meet your satisfaction! We are sorry for the trouble you faced during your service here. Please contact us here at the dealership and ask for the Service Manager to see if there is anyway we can help. Thank you we wish you safe travels until we meet again!

September 20, 2024

I have been coming to Spritzers for service since I purchased my 2016 Dodge ram and have been completely happy with with the dealership. More

by OPOSUMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
Report | Print
Sep 20, 2024 -

Spitzer CDJR Mansfield responded

OPOSUMN, We are grateful for you leaving us this extraordinary review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that you have been completely happy with us. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

September 16, 2024

Vehicle was brought in for a Fuel issue. They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Tu More

by LBuck179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We are sorry to hear of your disappointment with your service experience here at Spitzer CDJR Mansfield. We sincerely apologize for any services that may have been missed. Please contact us here at the dealership and contact the General Manager to see how we can help. Thank you!

September 15, 2024

Did not do the service requested, took way too long and then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later More

by JOYBOWMAN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Spitzer CDJR Mansfield. We deeply apologize for the wait time that occurred during your service visit. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!

September 15, 2024

Service was timely and the staff was friendly and professional. Will return in the future as needed. More

by nansidhall
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

nansidhall, we are super delighted that your recent service visit was timely and our experts were friendly professionals earning your future return as well as your kind recommendation! We send wishes of fun and safety in the open road with your Chrylser until next time!

September 15, 2024

Friendly staff and comfortable amenities at this dealership made my service experience tolerable. Extensive inventory browsing made my wait time seem to go quicker. More

by r.crowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony McQueen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Collins
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

r.crowe, we are super delighted you took pleasantries browsing our inventory while servicing your Dodge at Spitzer CDJR Mansfield and offering us your recommendation for others to visit the dealership! Thank you for the opportunity to provide a relaxing experience and we wish joy and safety to your travels!

September 14, 2024

Only issue was it took 1 1/2 hours for a basic oil change and tire rotation… More

by SHIPSCDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Maynard
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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

SHIPSCDG, we truly appreciate your feedback on where we are great earning your kind recommendation and how we can improve our services to our guests! It is important we ensure a turn around for your experience and make certain the right personnel tends to your concerns for your oil change visit. Please reach out to our General Manager Matt Studer at 567.247.0245 at your allowance and until then we wish joy and safety in your Jeep!

September 13, 2024

Everyone that I have dealt with has been very friendly and eager to help me. More

by amber.castor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Huff
Report | Print
Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Amber, we are so grateful to know all of our team at Spitzer CDJR Mansfield were friendly with eagerness to assist earning your awesome support of recommendation to others! Thank you for your shout out to our experts Tim and Gavin and we send joy and safety in your Jeep in the open road!

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