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Spitzer CDJR Mansfield - Service Center
Ontario, OH
755 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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755 Reviews of Spitzer CDJR Mansfield - Service Center
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March 25, 2025
Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Horn Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed... More
by JGRAY22
Verified CustomerEmployees Worked With
Other Employees :
John English
March 23, 2025
Always friendly, fast, reasonably priced, and close to home. This is my go to dealer for my FCA cars. home. This is my go to dealer for my FCA cars. More
by jim
March 22, 2025
My experience was nice. i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff a i wish they would pint out what is actually due according to my mileage for service plan So I can stay on top of recommendations. Excellent staff and very friendly Thanks for getting me in with such short notice More
by Darcycassini
March 22, 2025
I was impressed with the inventory on the lot. My salesperson was very informative about the truck I was interested in. We were able to make a deal I was very happy with. My salesperson was very informative about the truck I was interested in. We were able to make a deal I was very happy with. More
by NOT4BIGCAT23
March 22, 2025
Tim did a great job communicating with me! He kept me up to speed on my vans repair and everything was seamless! Great job! He kept me up to speed on my vans repair and everything was seamless! Great job! More
by sipes.dave
Employees Worked With
March 22, 2025
Great service! Friendly people and reliable work. My car is always done quickly and you get a free car wash! Friendly people and reliable work. My car is always done quickly and you get a free car wash! More
by mckinneymom89
March 17, 2025
Hats off to the very caring and professional service department. Their follow thru and concerns about the repairs of my vehicle their highest priority. department. Their follow thru and concerns about the repairs of my vehicle their highest priority. More
by Tom Mason
March 17, 2025
Always a great and friendly experience. Super fast and reliable service, will continue to bring my vehicle back every time. Super fast and reliable service, will continue to bring my vehicle back every time. More
by tim@pinnacle-brandmanagement.com
