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Spitzer CDJR Mansfield - Service Center

Ontario, OH

4.7
810 Reviews

810 Reviews of Spitzer CDJR Mansfield - Service Center

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November 20, 2023

Good except for after I payed they told me about a special on oil change. Two for $100 which I would have done but was not asked before hand. More

by SULPHURGOLFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Wolford
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2023

Had truck serviced, and waited in lobby where we had a cup of coffee while we waited. The wife and I finished our coffee and truck was ready. all good service More

by SCO2977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you for this positive review! We are humbled by your support and look forward to being your preferred choice for your automotive needs in the future. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!

November 19, 2023

Service center was friendly . It would be nice if they would drive a car when they wash it. More

by PAULAGLASGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't think of name
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your wonderful review! Your safety and satisfaction are of the utmost importance to us, and we are pleased that the team provided you with the quality service you so much deserve. Thank you for confiding in our dealership. Look forward to seeing you again!

November 18, 2023

Good place to deal with friendly people to deal with get you in and out in a decent time More

by ACOGAR77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Studer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lawhun, Robert Maynard
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you for leaving our team this positive review! We are happy to provide you with a smooth and efficient experience. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call!

November 18, 2023

As usual the work was done in a timely manner and I was kept informed of the progress. More

by mgough3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra Weaver
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your positive feedback! We are always happy to provide you with a smooth and efficient experience. It is our pleasure to assist you in any way possible. We hope to see you again the next time you are in need of automotive service!

November 17, 2023

The service is friendly and professional. The auto shop seems a little pricey but honestly and the work is trustworthy. More

by JOSHUHA.HARRIS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female in autoshop. Can't recall name but she was friendly and professional., Jeremy Lawhun, Robert Maynard
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Nov 21, 2023 -

Spitzer CDJR Mansfield responded

Thank you for this 5-star rating! We are so glad to provide you with the quality care that you deserve and we are will be honored to know that you deeply valued our service. We wish you the safest of travels- on behalf of the entire team.

November 16, 2023

Service department sucks and does not know how to fix vehicles will make up work More

by mmrw1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilliam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany, Jeremy Lawhun, Robert Maynard
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Nov 20, 2023 -

Spitzer CDJR Mansfield responded

Hello, Were very sorry to hear of your concerns with our service department and we do apologize that your issues with your vehicle have not been resolved. I would like the opportunity to speak to you to see how we can get this fixed. Please call me at your earliest convenience. Thank you, Greg Gilliam Service Manager Spitzer Mansfield 419-524-2511

November 16, 2023

Just oil change and tire rotation. Thank you for the prompt service, look forward to the next service. More

by rhagan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Gilliam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Wolford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lawhun, Robert Maynard
Report | Print
Nov 17, 2023 -

Spitzer CDJR Mansfield responded

Thank you for this 5-star review! We are proud proud to have earned your kind recommendation and looking forward to an opportunity to work with you again.

November 16, 2023

Everyone is always friendly ! They go out of their way to help you and answer any questions you might have.Linda Briggs knew I was concerned about my check engine light on. she go More

by Orangecobalt07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda briggs
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Nov 17, 2023 -

Spitzer CDJR Mansfield responded

We are honored to have had the opportunity to work with you, and greatly appreciate you taking the time to leave us this 5-star rating! Linda will be very happy to hear your kind words. Please do not hesitate to let us know if there is ever anything more that we may help you with!

November 15, 2023

I had and issue with a wheel protection package, Tiffany I in service worked to get it resolved which she did. Unfortunately I was not able to get to the dealership that day do to a previous commitment. I w More

by GKURTTI2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Nov 16, 2023 -

Spitzer CDJR Mansfield responded

Thank you so much for your positive review! We are honored by your business, and happy to hear that Tiffany could provide you with 5-star service. We wish you safe travels. Please do not hesitate to let us know if there is ever anything more that he and the team may help you with.

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