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Spitzer CDJR Mansfield - Service Center
Ontario, OH
792 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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792 Reviews of Spitzer CDJR Mansfield - Service Center
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April 01, 2025
Timothy Wolford. ..he went above and beyond. I made an appointment online on Saturday and unknowingly did it incorrectly. He called me Monday morning and set up an app ..he went above and beyond. I made an appointment online on Saturday and unknowingly did it incorrectly. He called me Monday morning and set up an appointment for me. Appreciated that extra step More
by suslynn79
Verified CustomerEmployees Worked With
Timothy Wolford...he went above and beyond. I made an appointment online on Saturday and unknowingly did it incorrectly. He called me Monday morning and set up an appointment for me. Appreciated that extra step
March 30, 2025
Excellent team! We bring Pacifica, Wrangler, and Outback to you for everything. Very service oriented and we love Tim and Kendra We bring Pacifica, Wrangler, and Outback to you for everything. Very service oriented and we love Tim and Kendra More
by lauragustin
March 29, 2025
Upfront and truly honest caring professional dealership, they are #1 Tim Wolford sets the gold standard in this service depth. they are #1 Tim Wolford sets the gold standard in this service depth. More
by Tom Mason
March 29, 2025
Good experience, showed me the vehicles I called and asked about. Once I decided on the one I was most interested in they quickly got me a price and my trade in value. I decided to buy the truck and fin asked about. Once I decided on the one I was most interested in they quickly got me a price and my trade in value. I decided to buy the truck and finishing up paper work and signing went quickly and headed home. More
by Alan Leonhardt
Employees Worked With
Maria
March 29, 2025
Fantastic service department. Very quick to get me in for a service. Then took me to where I needed to go, while waiting for my truck to be finished! Thanks Very quick to get me in for a service. Then took me to where I needed to go, while waiting for my truck to be finished! Thanks More
by sillycub1980
Employees Worked With
March 28, 2025
Kendra was excellent customer service. She Explained things well and was thorough . My car was completed ahead of schedule. Thank you She Explained things well and was thorough . My car was completed ahead of schedule. Thank you More
by Galmadison
Employees Worked With
March 28, 2025
Kendra was great. They fixed an issue in 2 hours that another shop could not even diagnose after 3 weeks of having my car. They fixed an issue in 2 hours that another shop could not even diagnose after 3 weeks of having my car. More
by crystal_jones52
Employees Worked With
March 27, 2025
I was happy with the service. The service was completed much faster than I anticipated and I thought the pricing was fair. Best of all, the techs did a good job of not leaving boo The service was completed much faster than I anticipated and I thought the pricing was fair. Best of all, the techs did a good job of not leaving boot prints or dusty finger prints inside the car. More
by KENTCOWAN
Employees Worked With
March 27, 2025
I was very impressed with how quickly the serviced my vehicle. I am very happy with the service. vehicle. I am very happy with the service. More
by cjpickering
Employees Worked With
March 25, 2025
Neglect from Spitzer Management & Alarming Response from Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Horn Dodge I’m writing this review after a deeply frustrating and disappointing experience with Spitzer Motors of Mansfield and Dodge. My 2023 Dodge Hornet has been at Spitzer since January 14, 2025, for a major electrical issues—specifically, the battery failing to hold a charge. This issue first started in January 2024, and despite several documented repair attempts and over 70 consecutive days out of service and at the dealer, there is still no resolution. What’s even more shocking is the complete lack of accountability from Spitzer’s management team. Communication has been poor, leadership has been unresponsive, and I’ve been left completely in the dark about progress—or the lack thereof. Rather than take ownership or escalate the matter effectively, Spitzer management has simply let this drag on and blamed Dodge Corporate. To make matters worse, I was told that Dodge's position is that the Hornet is only expected to hold a battery charge for one week or maybe two if I'm lucky. That’s completely unacceptable for a modern vehicle, especially one still under warranty with only 13,000 miles. If that is truly Dodge’s stance, it is both alarming and absurd—and it speaks volumes about how seriously they take product reliability and customer satisfaction. As a long-time Dodge customer, this entire experience has been insulting. My Hornet sits at a dealership with no clear path forward. The lack of transparency, urgency, and support from both Spitzer Motors’ leadership and Dodge corporate has been appalling. I cannot, in good faith, recommend Spitzer Motors of Mansfield to anyone looking for responsible service, follow-through, or professional management. And I strongly caution anyone considering a Dodge Hornet. 📅 Update (3/28/25): Spitzer called to say they’re done trying to fix the car. I picked it up. The next day the alarm went off randomly, and now the car won’t start—battery is dead again. Dealer and Dodge have washed their hands of it. Car is not fixed... More
by JGRAY22
Employees Worked With
Other Employees :
John English
