Spitzer Honda Euclid

It starts with a desire to own a Honda CRV and trade-in a 2001 Honda Odessy Van (also purchased from Rick Case)! Next step, having a salesman, RAY DENNIS,Jr. cross your path. Ray spent time with me on se 2001 Honda Odessy Van (also purchased from Rick Case)! Next step, having a salesman, RAY DENNIS,Jr. cross your path. Ray spent time with me on several occasions answering my numerous questions and concerns. I purchased that Honda CRV. Names were written down who I had contact with there: Anthony, Dave - GM, David, Joe Z. and the #1 salesman: Ray Dennis. They knew I wrote down their name!! At Rick Case Honda, I was a 'guest' not a customer. Thank you all who made my purchasing experience an enjoyable one. More

Joe and Craig were everything you could ask for in a sales person. Deals were worked out and presented in a very non pushy way. I never once felt like you do when your at a lesser car dealership, workin sales person. Deals were worked out and presented in a very non pushy way. I never once felt like you do when your at a lesser car dealership, working with the used car salesmen that give this industry such a bad reputation. They took care of my Daughter purchasing her first new car and also put my wife and I into new cars within 3 days. We had just purchased new cars from them in 2009. My wife is now on her 5Th car from them and I am now on my 2nd Pilot. These guys do not mess around. I am sure they made money on us as any good business men will do, but they hooked us up in the process so it was a win win situation all the way around. I already am singing their praises to everyone I know and I will continue to recommend them to anyone I meet in the market for a new car. In closing, I would like to say that I used to be a devout Ford guy, having owned and driven 3 Explorers from them since 1996. After a run in with John Lance Ford that they wouldn't own up to and correct, I vowed to never buy another Ford again. I am on Pilot # 2 now and I can honestly tell you that the Honda Pilot beats up the Ford Explorer on every level and steals its lunch money to boot every day of the week. No comparison. Will we buy again from Rick Case Honda? YES we will! More

I love this dealership! This is the fifth Honda that I have purchased there. I will be a lifetime customer and highly recommend this dealership to anyone looking to buy a Honda. The service is excellent have purchased there. I will be a lifetime customer and highly recommend this dealership to anyone looking to buy a Honda. The service is excellent and you NEVER feel like you are being pushed. When you pull into the lot and start looking around you are NOT swarmed like most dealerships. Everyone one is extremely friendly and you almost feel like old friends than new acquaintances. I walked out of there knowing that I got a good deal and it was a quick process. I can't say enough about how awesome Craig Manning or Zoe Z. were. They are friendly and will take care of you! More

What a nice surprise to find a dealer that actually does what they advertise they're going to do. I recently walked into Rick Case Honda in Euclid, Ohio to inquire about leasing a new Civic. They had adveti what they advertise they're going to do. I recently walked into Rick Case Honda in Euclid, Ohio to inquire about leasing a new Civic. They had advetised a Civic lease at $139 a month with $995 down, plus tax title and registration, and that is exactly what i recieved. There was no scheming to try to take advantage of me, like I have experienced with other dealerships. The salesman, manager, and finance manager were all very friendly, genuine, and honest. That is a rarity these days. I'd recomend this dealership to anyone looking for a vehicle. Sincerely, Joseph Pusateri More

My experience at Rick case Honda was enjoyable and peaceful. Paul was very helpful explaining patiently any questions I had, I never felt pressured in my experience in purchasing my new vehicle. I wa peaceful. Paul was very helpful explaining patiently any questions I had, I never felt pressured in my experience in purchasing my new vehicle. I was offered coffee or a soda while waiting and I trusted the care I received from the sales department. Wonderful experience! Thank you, Satisfied Customer Cheryl M Benedict More

We just bought our second car, 2011 Honda Fit, this was We just bought our second car, 2011 Honda Fit, this was the easiest and smoothest transaction we've had to date buying a car. Ron and Pam made this v We just bought our second car, 2011 Honda Fit, this was the easiest and smoothest transaction we've had to date buying a car. Ron and Pam made this very efficient. The Rick Case dealership in Euclid provides a firstclass service and sales facility without the high pressure tactics. Everyone has been very professional, knowledgable and friendly with the additonal perks available in the sales/waiting area. We have benefited from the "cash for clunkers program" in purchasing the Honda Fit in the up front price, in the excellent gas mileage with the car and now with the available built-up equity we bought the 2011 Fit. The service dept takes me back and forth to my office in Wickliffe without charge so we can utilize their maintenance schedule program very conveniently. We will continue to do our car business with Rick Case in the future and refer our family and friends as well. thanks Randy krall More

I was sold tires with the knowledge that my struts were slightly worn and would need replacement soon. Soon there after I noticed a high speed vibration in my front end. I went to the service shop where th slightly worn and would need replacement soon. Soon there after I noticed a high speed vibration in my front end. I went to the service shop where they said it was out of balance and now it was fine. I then took it for a ride and the vibration turned into a rattle. Next I was told it was probably the axles(front end?) by the shop foreman. Then I was told it was my struts and the new tires were chopped.Now they say it's my rear tires and my new fronts are fine? P.S. New struts plus new tires = 800+ Bucks when avoidance could have been struts on day 1.All my service has been done at RICK CASE HONDA since I bought the car.I'm thinking I should have bought the car at POMPANO HONDA where service is their focal point. More

AWFUL AWFUL AWFUL; tried to screw us out of money; super cocky. WATCH! they will sell you a car the first day nicely but after that treat you like total dogs. cocky. WATCH! they will sell you a car the first day nicely but after that treat you like total dogs. More

This dealer cannot be trusted at all. I got the deal on Internet... When I walked in to the shop..Salesperson was all nice and told me several times that I am getting the best deal...Also, he said that he Internet... When I walked in to the shop..Salesperson was all nice and told me several times that I am getting the best deal...Also, he said that he bought the same car and paid more than me....Everything was so nice so far... and then he came up with the purchase order...I suddenly see $515 more on the invoice..Salesperson said that this is the desination charge and they don't include that in email...I showed him printout of an email...he said it was my misunderstaing.....and they cannot give me at that price....I was still agree to pay because I like the car...Then I asked him about finance options. He ran a credit report and said my credit is bad and I cannot get good Interest rate on car...There Finance manager also was rude and talking to me like she was doing big favor.... When I was ready to walk out the door the salesperson came back from manager (he didn't even show up during entire time) and lowered the interest rate by 0.5%... By this time, I was so frustrated and decided not to do business with this dealership... I wouldn't mind paying couple of hundreds dollars more on any other dealership....Stay away from Rick Case Honda... More