Spitzer Honda Euclid - Service Center

They tried to have me repair something on my car that had nothing wrong with it. would have scammed me out of $857.00 nothing wrong with it. would have scammed me out of $857.00 More

I am writing this review to let others who may want to know where to go to purchase or lease a new car or to bring their car to for service, this is Rick Case Honda of Euclid, Ohio. I have been a custome know where to go to purchase or lease a new car or to bring their car to for service, this is Rick Case Honda of Euclid, Ohio. I have been a customer of Rick Case Honda since 01/2011 and I continue coming back to them for service ever since I leased my 2010 Honda Fit Sport through an excellent sales representative at that time, Jeff Edge. Jeff was not a typical rep, did not give the "pushy" buy-buy from us spiel that I have dealt with from other dealerships, he allowed you to feel comfortable asking any questions and then in turning him giving honest answers through what you could tell was from his knowledge of the cars he was responsible for selling and knowing, as well as his knowledge of all the offers he could make available to you by being a customer of their dealership. When the time came to renew my lease, I was already in love with my Honda Fit Sport and was close to parting with it for a newer one, but I wanted to explore all the options of purchasing or leasing a new Honda Fit Sport or just buying out my current one. Jeff Edge now a manager there was more than willing to work with me and set me up with one of his sales staff that also made me feel comfortable working with, as Jeff remembered me and how I did not like the sales pitch speeches that others give you from other dealerships where you literally feel like a hostage there rather than a customer. I ended up staying with my Honda Fit Sport, I changed from a lease to a purchase, as I was able to keep my same payments and not put any additional money down to do so. The Financial representative that I worked with too was very knowledgeable and able to answer all my questions even about the extra insurance coverage you could purchase when you changed your lease into a buy, which I did end up purchasing as well. Throughout my time as being a customer of their dealership, I have brought my car there to be serviced numerous times for oil changes, tire problem due to a nail, etc.; however, during the last few visits I have had the pleasure to work with a service representative, Deanetta Whitlow, she is an individual that goes the extra mile to take care of you, to ensure that all your maintenance questions are answered and service needs met and is on top of them as well to make sure you get out of there in a timely fashion with the satisfaction and confidence that your vehicle was well taken care of. She is an exemplary service representative with her knowledge of the cars, what they need, providing you options in servicing them, making you feel at ease in having them serviced by them and treating you like a friend, even should I say family, not just a customer of their dealership. With my latest service visit there to have a bulb replaced, I felt that I had to express someway my thanks and appreciation of her exemplary customer service and my overall satisfaction in dealing with Rick Case Honda of Euclid, so this is what I am doing by freely posting this review hoping others will benefit from it and hopefully find a new "home" at this dealership with their car needs. If I knew the name of whom I believe was their Parts Manager who was leaving for the night, as I pulled in my car right before closing but he jumped right in to help a customer and not oversell them in buying two bulbs instead of just the one that had burnt out, as I had asked if I should go ahead and purchase a bulb for the headlight that was not yet burnt out, I would list his name here too and also the name of their cashier, who has always been friendly and helpful in answering questions about their dealership as well, I would post her name here too, as she too has made my experience of being a customer of theirs feel more like being a friend, not just a customer. This being said, I guess the best thing I am trying to say is when you walk into their dealership be prepared for a better experience, a refreshing one after having dealt with too many dealerships where the staff treat you more like a dollar sign than an individual. More