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Spitzer Hyundai Cleveland
Cleveland, OH
592 Reviews
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Showing 592 reviews
January 10, 2014
This is why people would rather go to the orthodontist than a car dealer.......... 01/10/13 12.00 noon Called the dealership directly to arrange an appointment, very specifically, to test drive a 2013 than a car dealer.......... 01/10/13 12.00 noon Called the dealership directly to arrange an appointment, very specifically, to test drive a 2013 Elantra GT with stick (they have 5 units with stock numbers 49975 49941 49911 49879 49938 listed as "in inventory" on their website). Shelley confirmed their availability and made an appointment with me at 12.45pm. I drive 25 miles to the dealership, Shelley is with another customer but Dan (sales manager) tells me someone else with go with me on the test drive. Then Shelly does show up some minutes later with a pretty lame excuse: "So sorry, but all those stock numbers are wrong and they all have automatics..........." Unbelievable!! Obviously, this is a blatant attempt at the oldest game in the car business, the "bait and switch". There's not any way in the world Hyundai corporate is going to make ONE error of this magnitude, much less FIVE. I told Shelly on the phone, and Dan in person, that I was comparison shopping against a Kia Forte 5 and a Focus hatchback, and that I wasn't buying until I had driven all three. Despite my complete honesty and frankness in my intentions, this is what I get in return---"well how about a sedan? No, ok, well then how about a 2014 model......" Well, Jeez, don't go away mad, just go away.........this is how I felt. I am totally appalled at the lack of professionalism at this dealership and I hope that someone in Rick Case corporate will give these two employees a lesson in Car Sales 101 with a remedial course in "How to drive a customer away in one easy step".... Dave from Cleveland More
by daviduccio
Employees Worked With
Shelly/Dan
January 06, 2014
I visited the dealership to look to trade in my lease and purchase a new vehicle. I called ahead of time to let them know that I was interested in looking and would come back the next day due to the store ho purchase a new vehicle. I called ahead of time to let them know that I was interested in looking and would come back the next day due to the store hours. Once I arrived I didn't even get to the front door before I was greeted and immediately began looking for a new vehicle. Matt assisted me from the beginning and was able to work out a deal that I could not refuse. I am extremely happy with my new vehicle and the service that I received. This is my second car from this dealership and I will definitely be going back in the future. More
by asmith3488
Employees Worked With
Matt Carpenter
January 04, 2014
Got a great deal on a new Elantra and I'm very happy with the service I received from Jovahn and the dealership. Would recommend them to my friends and coworkers. with the service I received from Jovahn and the dealership. Would recommend them to my friends and coworkers. More
by tribefan14
Employees Worked With
Jovahn Lockhart
December 31, 2013
Zachary Zagar is the most informative, need fulfilling, and courteous sales consultant (now a friend) we ever experienced. My wife Cathy and I had the best purchasing experience at Rick Case Hyundai. We a and courteous sales consultant (now a friend) we ever experienced. My wife Cathy and I had the best purchasing experience at Rick Case Hyundai. We absolutely love our 2013 Hyundai Elantra! Without a doubt, we recommend buying a car from Zachary Zagar and all the employees at Rick Case Hyundai in Cleveland, Ohio. Thank you "Zac"! Best Regards, Dave and Cathy Stanic More
by dstanic
Employees Worked With
Zachary Zagar
December 28, 2013
I came to Rick Case Hyundai to purchase a new Sonata and had made an appointment the day before. Shelley was waiting for me as soon as my daughter and I entered the building. He was friendly, and outgoing had made an appointment the day before. Shelley was waiting for me as soon as my daughter and I entered the building. He was friendly, and outgoing. He sat down and talked about what we had in mind to purchse then Shelley took time to allow us to test drive 3 vehicles. He presented me with financing options for each of the three vehicles I had test driven. We were able to take our car home the same day. There was a red spot on the passenger side door of my dark blue car. He made arrangements to have the spot buffed out later the same day around my schedule. The salesman who helped me at that time was polite and quick to respond to our needs. I have called Shelley to arrange for additional service to my vehicle and he responded to my voice mail message in a timely manner. I am very pleased with his level of customer service. Another plus for choosing Rick Case Hyundai is the additional warranty time/mileage offered that other dealerships do not offer. Rick Case was recommended to me by a friend and I will recommend the dealership to others. Alicia Browske Willoughby, OH More
by BlueSonata
Employees Worked With
Shelley Gray, Adam DeJean
December 26, 2013
My car buying experience was very positive. Since the car was not available in the color that I wanted, a search located it in another city. The salesperson and finance manager were very accommodating. With was not available in the color that I wanted, a search located it in another city. The salesperson and finance manager were very accommodating. Within a couple of days, a driver from the dealership traveled to West Virginia to get the car. I was constantly provided with updates. All of individuals that I worked with while purchasing my car, were very friendly and knowledgeable. The salesperson’s overview and demonstration of the car’s many features (before I drove it off the lot) was very helpful. More
by ckinsey1961
Employees Worked With
Jovahn Lockhart
December 10, 2013
Jovahn and his team did a great job in getting me in a great car at a price I felt good about! I will definitely be recommended them to any who ask! great car at a price I felt good about! I will definitely be recommended them to any who ask! More
by myeager10
Employees Worked With
Jovahn Lockhart
December 04, 2013
This was my 3 rd car purchase from this dealership. Everyone is friendly & very helpful. I have already recommended this dealership to friends And family Everyone is friendly & very helpful. I have already recommended this dealership to friends And family More
by review
Employees Worked With
Bill Panzarella, Frank Hink
December 03, 2013
We have dealt with your dealership for a while now and are very happy with the service, we plan to still deal with you in the future as well as long as things are going as they are now. are very happy with the service, we plan to still deal with you in the future as well as long as things are going as they are now. More
by napabull
Employees Worked With
Frank Hink
