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Spitzer Hyundai Cleveland

Cleveland, OH

Overview
Employees
Reviews
Vehicles
4.1
714 Reviews
Welcome to Spitzer Hyundai Cleveland, where we strive to offer you an enjoyable shopping experience when looking for a new car, used vehicle or certified pre-owned vehicle. We have made customer satisfaction our number one priority. This means that we offer a wide variety of quality parts and regularly train our staff in the latest servicing techniques. Stop by Spitzer Hyundai Cleveland today to check out our new Hyundai vehicles, including high-powered SUV, hybrid and electric vehicles—and more. We’re eager to help you find the right vehicle at the right price.
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19991 Villaview Road

Cleveland, OH

44119

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Showing 714 reviews

April 24, 2026

Came to get my horn replaced (recall), made appt because they said they had the part. Sat there for over an hour and came to tell me they didn't have the part! More

by MADONNAGEE
Recommend Dealer
No
Employees Worked With
Service
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Apr 26, 2026 -

Spitzer Hyundai Cleveland responded

We're sorry that you didn't have a completely satisfying visit. Please feel free to reach out to us directly to discuss. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

April 21, 2026

Always friendly even when I say I don't want to trade in my vehicle. :) More

by cummings_r
Recommend Dealer
Yes
Employees Worked With
Nicholas Schulz, Nicholas Schulz
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Apr 21, 2026 -

Spitzer Hyundai Cleveland responded

Thank you for the five-star review. We’re glad our team stayed welcoming when you chose to keep your Kona and brought it in for service. Nicholas appreciates your feedback and looks forward to helping with any future Hyundai needs.

April 21, 2026

The WORST service department. Horrible customer service. Took my vehicle to another dealership!!!! I will spread the word. More

by Sue
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Schulz, Travis Liddington, Rob Hines
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Apr 21, 2026 -

Spitzer Hyundai Cleveland responded

Thank you, Sue, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

April 17, 2026

Fast and friendly, took very good care of me. I look forward to seeing everybody again More

by mdorenkott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Liddington, Mohamad Bodair
Report | Print
Apr 17, 2026 -

Spitzer Hyundai Cleveland responded

We’re thrilled our team delivered fast and friendly service on your Mazda CX-5. It’s always a pleasure to care for your vehicle. We look forward to seeing you again.

April 16, 2026

The person that checked me in was really nice but the wait for service was way too long. This was not just my experience. Other customers in the waiting room were complaining about this as well. I had be More

by bymybks
Recommend Dealer
Yes
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Apr 17, 2026 -

Spitzer Hyundai Cleveland responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!

April 16, 2026

He always there to help me even when I was upset with things on the car. He always treated my like his own. I love the guy. More

by maryepederson
Recommend Dealer
Yes
Employees Worked With
Nicholas Schulz, Nicholas Schulz
Report | Print
Apr 16, 2026 -

Spitzer Hyundai Cleveland responded

We’re pleased to know Nicholas was always ready to help and treat your Hyundai Tucson with care, even when you were upset. Thank you for the five-star review and we look forward to assisting you again.

April 10, 2026

Took my car in for oil change and tire rotation and the dealership technicians smashed it into a wall. I still don't have my car because it is at the body shop and I haven't been given one update about the More

by DALEGLOVER1234
Recommend Dealer
No
Employees Worked With
Travis Liddington, Travis Liddington
Report | Print
Apr 16, 2026 -

Spitzer Hyundai Cleveland responded

Thank you for providing this feedback, Dale, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 08, 2026

Good Did a good job in a short amount of time It runs fine now More

by sawman695
Recommend Dealer
Yes
Employees Worked With
Nicholas Schulz, Nicholas Schulz
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Apr 08, 2026 -

Spitzer Hyundai Cleveland responded

It’s great to hear our team completed the work on your Hyundai in a timely manner and that it’s running smoothly. Let us know if you need anything else. Thanks for the five-star review!

March 28, 2026

I feel the additional warranty that we purchased from the dealership is not being honored. They are inconsiderate of customer's time. The temporary waiting room is miserable. More

by erinhowle
Recommend Dealer
No
Employees Worked With
Nicholas Schulz, Nicholas Schulz
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Apr 02, 2026 -

Spitzer Hyundai Cleveland responded

Erin, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.

March 28, 2026

Everyone was very nice and I was kept informed about what was going on with my car. Thank you for the car wash! That was so unexpected, but so appreciated! ?? More

by Deborah_Campbell
Recommend Dealer
Yes
Employees Worked With
Nicholas Schulz, Nicholas Schulz
Report | Print
Mar 28, 2026 -

Spitzer Hyundai Cleveland responded

It’s great to hear our team kept you informed and provided a friendly service experience. We’re happy the complimentary wash for your Hyundai Sonata was a pleasant surprise. Nicholas looks forward to helping with your next visit.

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