Sport Durst Chrysler Dodge Jeep Ram

I bought a car that was less then a year old with under 12,000 miles Issues with purchase: ===================== 1 - The price in reality really was not nearly as great as they kept telling me it wa 12,000 miles Issues with purchase: ===================== 1 - The price in reality really was not nearly as great as they kept telling me it was. If I would have done more shopping (which I clearly should have) I could have gotten a brand new car at other dealerships with many more features then the used car I bought here for only $2,000 more. 2 - The trade offer that they gave me was right on par (if not below) and again, they nonstop kept telling me how good it was 3 – They were not honest with the true history of the car, they told me that he car was originally purchased at that dealership in which it wasn't. It was not even purchased in NC. The car already had a little bit of rust starting on the undercarriage which was probably because the car spent a winter outside in a state that salts the roads. 4 – They did succeed in talking me into buying the extended warranty and maintenance package (read on). 5 – They nonstop kept telling me how I could never buy a brand new car for the price range I was looking for. Not true as I just bought the exact car I wanted from a different dealership in the exact price range I was looking for. Issues post purchase: ===================== 1 - Since this was a certified pre-owned car they are expected to cover the point checklist provided by the manufacturer of the car. At least five things on that list were clearly not checked which probably means they never even checked the car out in the first place. 2 - One of the (at min) five things that they did not check actually deemed the car unsafe to drive. 3 - At no charge they did fix the issue which did take over a week to get done (not a good feeling for a car you just sunk well over $20,000 into). Issues with maintenance package: ================================ 1 – This package included oil changes, air filter changes, tire rotations, tire level checks, and fluid top offs every time your car enters the service department. 2 – When it was time for an oil change I had to talk to three different people about getting the appointment scheduled because no one knew what I was entitled to. 3 – The full checks were not done as stated in the contract. Even after I would specifically mention things after bringing my car in they still would not get done. On another note: **************** After dealing with this nonsense (and only owning the car for less then six months with all of this happening) I requested that all of my extended warranty and maintenance plans just be canceled and me fully refunded as customer satisfaction and the history of what I have been through. I initially only rceived $1,600 of the $2,500 and the finance department tried to make me think I was lucky to get that much. After filing a complaint with the BBB I received an additional $500 making the total loss around $400 along with the headaches mentioned above. There are many other dealers around, do not go to this place first and let them talk you into thinking they are gods greatest gift to earth. I ended up trading this car into another dealership for a brand new car that was only $2,000 more then what I originally paid for this used car. I am very happy with the new car from the other dealership as this car was: 1) Brand new with next to no miles, less then 100 to be exact 2) Had many more features 3) I actually know the true history as I was provided full records (Location of manufacturer, location of inspection, etc.) 4) Have had nothing but excellent service from the service department More

Jack Holt was the best car salesperson I have ever met. He made me feel comfortable during the entire sales experience. There was no pressure during the sales process. He assured me that he worked for me He made me feel comfortable during the entire sales experience. There was no pressure during the sales process. He assured me that he worked for me and had my best interest at heart. Jack was kind, down to earth, and nice to my whole family. I will recommend all my friends and family to visit this dealership and to ask for Jack Holt. He was the BEST. He got me the car I wanted and the price I needed. Thanks Jack and may God bless you and your family. Donna Turner More

John was a great sales person who listen to all of my needs...he took the time to find the best car within my budget. I would refer anyone to john.. john isn't just a salesperson he makes you feel like a needs...he took the time to find the best car within my budget. I would refer anyone to john.. john isn't just a salesperson he makes you feel like a friend. That's why I brought my friend into the dealership to buy a new car from john. ..thanks john you are great! Thanks Angel and Jessica spring hope More

Call to make a service appt for my Hyundai Santa Fe today and I was very taken by the friendliness of one of the staff members. There is a Hyundai dealer more closer to my home but I turned off when calling and I was very taken by the friendliness of one of the staff members. There is a Hyundai dealer more closer to my home but I turned off when calling to inquire about an appointment. The lady I spoke with made me feel as if I didnt matter as a customer and I was aggravating her with my questions, so I just called Sport Durst. A girl named Jennifer answered the phone and helped me take care of all my questions and was more than happy to help me. Even though you guys are about 40 minutes away, I will be making all my future appt's with Sport Durst for now on. Spending money on car repairs is stressful enough for me, but after my experience with Jennifer and the Sport Durst staff I'm much more at ease. Sport Durst doesn't just sell quality vehicles, but quality CUSTOMER SERVICE as well which is just as important. Thanks Guys More

I rated Jack Holt an overall (5) because from the beginning to the end of the sale; he was very attentive to ensuring that I was comfortable. Once I had told him that I work with at-risk youth and t beginning to the end of the sale; he was very attentive to ensuring that I was comfortable. Once I had told him that I work with at-risk youth and their families; I felt he wanted to help me obtain a vehicle even more! What really made me feel comfortable is that he kept saying "I work for you". I really felt that he had my best interest in mind. I had come to your dealership from another dealership located in Fuquay Varina; what a miserable experience that was. I had remembered seeing your dealership on TV and decided to ask my friend if she wouldn't mind driving to Durham. She didn't mind. The drive was worth it! I have never, never owned a brand new car; on this day I was blessed with my very first brand new vehicle! May Jesus bless you Jack and all of the employees at Sport Durst Dealership for the kindness you showed me on October 29, 2011. Sincerely, W. Perry More

I am very satisfied with the customer care that we recieved from Travis. I have been to different car dealerships and by far this has been the best experience I've had. He does what he says. Not like recieved from Travis. I have been to different car dealerships and by far this has been the best experience I've had. He does what he says. Not like other sales people who would tell you something just to keep you there. Travis greeted us as soon as we got out of our car. We did not have to go in and look for someone to help us. He helped us from the time we got there to the time we left. I must say, the patience that he had for us was very impressing, saying that we were there the whole day. He never gave up on us. Every sales person should be like Travis :) 5 out of 5 on his friendliness, customer service, and professionalism. I would recommend Travis to evryone who would like to have a great car buying experience. Thank you Travis! More

The best experience I have ever had buying a vehicle! Jack Holt is the guy to see if you are looking to purchase a vehicle. He's the best. He doesn't pressure you to buy a particular vehicle; he talks Jack Holt is the guy to see if you are looking to purchase a vehicle. He's the best. He doesn't pressure you to buy a particular vehicle; he talks to you about what you need, want, etc and helps you find a vehicle perfect for you. He's knowledgable and walks through every step in the car buying process with you, down to every detail. The dealership is nice, clean and organized. The managers are amazing at their jobs and will work with you to get a price you can both agree on. I can't say enough about the people I worked with and my experience there. Will definitely be back for my next vehicle purchase (in several years of course), as well as my husband's!! :) Thanks guys! More

I was very impressed by the professionalism at this dealership. Justin was friendly and never pushed too hard to make deal. He took the time to let me ask questions and was upfront if he didnt know the dealership. Justin was friendly and never pushed too hard to make deal. He took the time to let me ask questions and was upfront if he didnt know the answer. I spent a lot time researching cars and dealerships and Justin was very patient. Eventually, I chose the Mazda3 Hatchback. I had to get a few mods and Justin took my car over to the shop in Raleigh to get it adapted. He brought it back right away when it was done so I could drive it away that night. He even struggled for thirty minutes to get a spinner knob put on my steering wheel. He didnt give up because he knew how much I wanted to drive it. Kristen was also very nice and she made the negotiating less stressful. Thanks Sport Durst! More

Me and my wife came into the Mazda Dealership about 2 weeks ago and we talked to a sales person and one of the Finance Managers. We were told we qualified for a certain car and what we needed to put down weeks ago and we talked to a sales person and one of the Finance Managers. We were told we qualified for a certain car and what we needed to put down on the vehicle. We came back 2 weeks later to learn that the deal we had worked out was not interpreted rightand we were directed to the Dode Dealership by Mr.s Ma'Chae Cooper. But by the grace of GOD Ma'Chae Cooper and Jack Holt were there to helps us. The Sales Manager Mr. Jeff Richards and the two of them worked for us hand and foot. We walked out with a 2011 Dodge Journey and that is not what we were looking for, we were looking for a used vehicle. Without the help of God and the four people he had working for him that thursday night I don't know what we would have done. I would like to thank Mrs. Ma'Chae Cooper, Mr. Jack Holt, Mr. Jeff Richards and Mrs. Mesha Hawkins for there hard work and great attitudes toward us. I pray that you all have everything that you ask God for and more. I believe that God had them all working that night for a reason. I really do agree with the motto, Sport's Durst were we do come first. Once again thanks and you have a new family for life (The Edwards Family). More

Hello, My experience with Sport Durst was awesome. Hello, My experience with Sport Durst was awesome. I've never had anyone to treat me like I was that important. John found exactly what met my need Hello, My experience with Sport Durst was awesome. I've never had anyone to treat me like I was that important. John found exactly what met my needs. I appreciate the experience. thanks, Renee H Mangum More