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Sport Mazda North - Service Center

Longwood, FL

4.6
866 Reviews

866 Reviews of Sport Mazda North - Service Center

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August 03, 2023

They are always involved in resolving customers concerns. I recommend this dealership to future owners More

by ace1_jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Balula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isander Plaza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beth Campbell ,5 Stars.
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Aug 08, 2023 -

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

July 25, 2023

Thanks Jay from start to finish was impeccable on getting my car back on the road. That is why my family keeps coming back with all of my Madza cars we own for service. Keep up the good work! #HappyCustomer More

by ReturnOfTheMark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Diaz
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Jul 28, 2023 -

Sport Mazda North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sport Mazda North. We hope you have a great day!

July 23, 2023

Wonderful and professional staff. Very efficient and pleasant. Have recommended this dealership to our friends. More

by denesedean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And everyone else in the service department
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Jul 25, 2023 -

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 23, 2023

1-4 hours for oil change 2-service advisor does not listen to repair requested More

by corsage.crusade.0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isander Plaza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Sport Mazda North responded

Hello. My name is Jay Mealey and I own Sport Mazda South. I apologize for any inconvenience you experienced with your service visit. I use our customer feedback to improve our processes. Could you email me at jaymealey@gmail.com with some more details about your visit? I appreciate you being a Sport Mazda customer. Thank You.

Jul 25, 2023 -

corsage.crusade.0q responded

(1) I made appointment over the phone direct with Sports Mazda. I arrived at the appointment 15 minutes early. My vehicle was taken back and I waited as my only vehicle. The first acknowledgement I was even in rotation for service was 2+ hours. 15 minutes after that, the service advisor advised the vehicle was being reviewed. 1 hour later I received a video from the technician. The car was released 4+ hours from start to finish. (2) When the appointment was made I asked only for 2 issues, an oil change, and review of problem I was having with the side mirrors. I noticed when I signed in a tire rotation was added to the request. I asked the service advisor (there was actually one holding the pad and the other listening) to remove that service as I did not request it. I receive that service for free at the location I purchased the tires. When I received the video the technician indicated he was rotating the tires. I again went to the advisor advising that I had requested that not be completed. He ran out to the tech to tell him not to do it. On top of that confusion, the advisor then had the audacity to inform me that the next time I come in and request a service and then refuse it they would have to charge me......not exactly the customer service I would prefer. Make note that the text I received listed the advisors name as Jeff...not sure if this is a nickname? (3) the vehicle was purchased under the Cory Fairbanks days and when I asked for them to confirm if the mirror issue was covered under the extended warranty they could not even locate the extended warranty information. I had to call home and obtain that info for them to make a call. The extended warranty is a whole other issue that has been disappointing. (4) I have now had 2 instances where your technicians have recommended service as critical. When taken to another master tech both of those issues have been found to be unnecessary nor critical in nature(and by the way not recommended in the Mazda service manuals as to mileage). It is unfortunate I have had these experiences with a dealer I trusted and would likely have purchased another vehicle. I do not dislike the vehicle I own, rather it has been reliable. I have taken my vehicle to your facility since I owned it and have been on time with all required maintenance again performed at your facility. I have lost that feeling. Take this as an opportunity to make positive changes for the next guy.

July 22, 2023

The Service Consultant , Mr. Ray excellent was informing and sent videos of what need to be fix on my car .The estimated time of the service was about an hour which I was told . More

by Nisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Diaz
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Jul 24, 2023 -

Sport Mazda North responded

Hi Nisha, we're happy you found our staff so supportive during your experience here at Sport Mazda North. Please don't hesitate to reach out if there's anything additional we can do for you.

July 13, 2023

The dealership always provides friendly service and their communication on updates for my car's maintenance is always quick. I always appreciate the fact turnaround time. Jay in the service dept is always to More

by terraj35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Diaz
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Jul 16, 2023 -

Sport Mazda North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sport Mazda North. We are always more than happy to assist you if anything else comes up. Take care!

July 02, 2023

I have been coming to this dealership since I purchased my first vehicle. Now I'm at number 4. Great customer service, quality, and fair prices. Always willing to help and go above and beyond. More

by Dhobbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Fant
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Balula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Diaz
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Jul 05, 2023 -

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

June 30, 2023

The services team is top notch. I was worried about Renee no longer being there but Ray handled my concern with the same care and consideration as she always did. More

by glacoste
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Navas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Sport Mazda North responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 22, 2023

Oil change and tire rotation. Service was quick and efferent. Used coupon dealer sent to do it all for $75. so good value. Recommended 2 additional services to be done. I passed o More

by m.flyfast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Diaz
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June 21, 2023

Best service since 2013 when I bought my car service is great Thank you Madza More

by Maryann
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Celso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Diaz
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Jun 26, 2023 -

Sport Mazda North responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sport Mazda North! We're looking forward to your next visit with us!

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