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Spreen Mazda
Loma Linda, CA
478 Reviews
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478 Reviews of Spreen Mazda
July 07, 2020
Confusing The purchasing process itself was easy. There was non haggling, the price was fair, and the financing rate was good. The confusing started when I was The purchasing process itself was easy. There was non haggling, the price was fair, and the financing rate was good. The confusing started when I was asked by the financing rep if the car had plates or not. I checked out the car, it did, and I told her. My salesperson, Tracy, had printed out temporary paper license plates but then ripped them and said we didn't need them. Later, I received an e-mail from Tracy saying that she needed a couple of signatures on a couple of certification documents. I asked if they could bring them to me in Riverside, and ever since its been promises of follow-through from both Tracy and a sales manager, I think Steve?, but no actual follow-through. I still haven't signed these documents. I received a refund from Spreen for DMV registration fees, but then a bill from DMV for renewing the registration. I also received one license plate from Spreen, but the car currently has 2 plates on it. I'm still waiting on a call back from Steve (?) the sales manager or Tracy to call me back and explain what is actually going on. I'm not sure if the signatures are still needed, why I received a refund and a bill, and why the plates were destroyed to begin with. For context, today is July 7th and the first email from Stacy asking for signatures was May 20th. No, I won't recommend this dealership and I don't think I'll give any future business. More
by ALEXATFARMERS
Verified CustomerEmployees Worked With
Tracy Vong, Kellsea Salais
July 05, 2020
It's about trust I live in the high desert and commute to Redlands; I cover a lot of miles and must be able to depend on my vehicle. After trying several auto service I live in the high desert and commute to Redlands; I cover a lot of miles and must be able to depend on my vehicle. After trying several auto services in the Redlands area (tire shops, mechanics, etc) I was feeling desperate. I was tired of getting ripped off, paying for work I didn't need, or paying for work that wasn't performed. I needed a repair shop I could trust, Spreen Mazda was the answer. The Service personnel (Phillip and Bill) are friendly and efficient, and they listen to what I say. The work is performed quickly and correctly. There are no more "surprise" major repairs - they do a thorough inspection every visit, and everything is explained in detail. They perform all the maintenance on my Miata, from oil changes and tire rotations to simple and major repairs. I know they aren't the cheapest in town, but the assurance that the work is being done right is worth the small premium to me. More
by kensawade
Employees Worked With
Phillip Guest, William Dilbert
July 05, 2020
Everyone I’ve dealt with at Spreen Mazda has been friendly and very helpful. The service department was great when I took my CX3 in for its first service. friendly and very helpful. The service department was great when I took my CX3 in for its first service. More
by APALENCIA14
Employees Worked With
Phillip Guest, William Dilbert
July 03, 2020
Great customer service! Service managers are friendly, helpful, and knowledgeable. Service work is fast but thorough. The service managers are good at appraising customers of service needs. helpful, and knowledgeable. Service work is fast but thorough. The service managers are good at appraising customers of service needs. More
by rgcox1949
Employees Worked With
Phillip Guest
June 30, 2020
My experience with spreen mazda was amazing! Everyone was very hospitable & helpful. From bill @ the service desk to allen & the female shuttle driver (sorry didn't get her name) i will return, hopefull was very hospitable & helpful. From bill @ the service desk to allen & the female shuttle driver (sorry didn't get her name) i will return, hopefully for just routine maintenance 😉 More
by HOLLIESAILS
Employees Worked With
Allen shuttle driver , William Dilbert
June 30, 2020
At Spreen Mazda in Loma Linda, I feel Phil is great. He always gives excellent customer service. He is caring and always helpful. I also have worked with Bill at the service department and feel he also doe always gives excellent customer service. He is caring and always helpful. I also have worked with Bill at the service department and feel he also does a wonderful job. Thank you gentlemen for your caring support at each and every visit. More
by JAVIERGARCIA911
Employees Worked With
Phillip Guest, William Dilbert
June 30, 2020
Tracy Helped my out on purchasing myVery first used Tracy Helped my out on purchasing my Very first used vehicle and Jose helped me get approved during the whole Covid-19 and with my job being shut dow Tracy Helped my out on purchasing my Very first used vehicle and Jose helped me get approved during the whole Covid-19 and with my job being shut down it was hard to show proof of income but Jose worked hard and was able to help me out and I really appreciate it! I miss my old Mazda but my new one is soooo much better! Thank you so much Tracy and Jose!! You guys are the best! More
by CHANNONMARIEE
Employees Worked With
Jose Montiel, Danny Ramirez, Tracy Vong
June 28, 2020
Always clean, courteous, and on time. Philip at the service desk is always very thorough and willing to answer any questions. They are very transparent and will ask for your approval before any additio service desk is always very thorough and willing to answer any questions. They are very transparent and will ask for your approval before any additional work is done. More
by Yourooteeah
Employees Worked With
Phillip Guest
June 28, 2020
Spreen Mazda was able to fit me in on a Saturday with short notice. Service advisor (Philip) was there to greet me n my car was ready on time. short notice. Service advisor (Philip) was there to greet me n my car was ready on time. More
by EDIEOLIVIA
Employees Worked With
Phillip Guest
June 28, 2020
Friendly, helpful and courteous staff Staff are courteous, friendly and helpful. Tracy was very helpful in getting the car I wanted. She assisted me from the beginning until driving home Staff are courteous, friendly and helpful. Tracy was very helpful in getting the car I wanted. She assisted me from the beginning until driving home with the new car. Danielle, also was very helpful by assisting me via e-mail on questions I had before going to the dealership. Philip as always, is very courteous and explains services done and condition of my car whenever I go to service my car. I can say that Spreen Mazda staff cares for their costumers. More
by mp.quizondelrosario
Employees Worked With
Danielle Rushing, Tracy Vong, Phillip Guest
