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Springfield Buick GMC Cadillac

Springfield, OH

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127 Reviews

242 E Columbia St

Springfield, OH

45503

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127 Reviews of Springfield Buick GMC Cadillac

September 14, 2015

Best dealership around! Thomas Lee sold me my car. He was very pleasant and super informative! The whole process was stress free too;which was a first for me! Thomas has a l More

by Debrollins123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Lee
September 14, 2015

My customer service was outstanding! Thomas Lee was very informative and made the experience quick and easy! I was able to get the paper work done quickly and drove off in my new car very More

by Hlambert13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lee
September 14, 2015

Trustworthy and available I had worked with Tony (Charles) Lane previously & when it was time for a new car I came back to work with him again. Tony is approachable, trustworth More

by rhijo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny VanWinkle, Tony Lane
September 14, 2015

Customer service was OUTSTANDING Thomas Lee was very polite, informational and very professional. He has a very friendly and warming smile. He answered all of my questions and concer More

by Shew121713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas, Lee, Tommy Lee
September 14, 2015

awesome experience I was visiting family in town while looking for a new ride since mine had stopped running. I met Thomas Lee out in the lot as I was browsing with a fr More

by dao71gmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Lee
September 10, 2015

Eric Henry is the best ! Just purchased a new GMC Canyon - the 6th vehicle I've purchased from Eric Henry. His product knowledge is unsurpassed. Eric makes the purchase proces More

by Nutz4OSU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Henry, Jack Poiry, Mike Raschen
September 10, 2015

Awesome Service Awesome service department. David Vanhoose and the rest of team always make you feel welcomed and part of the family. Would not trust anyone else for More

by dimark00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David VanHoose
September 10, 2015

Service Department is top notch! The Service Department is always top notch. They are very good at diagnosing needed repairs and getting them done promptly and at a reasonable cost. I More

by GHarold59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
September 09, 2015

Great What started out as a less that favorable experience turned out to be a 5 star visit. John Martin and Dave Van Hoose are quite the professionals. More

by Wilbur991
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Martin, David VanHoose
Sep 09, 2015 -

Springfield Buick GMC Cadillac responded

We appreciate you sharing your experience with us and can understand how frustrating this situation must be for you. We sincerely apologize for not handling your situation the proper way when you were here, and would love the opportunity to make it right. We have spoken with the individuals involved on our end and have expressed that this is not the way we do business, nor is it how we believe our customers should be treated. We would first like to start off by paying for your last service, and also provide you with a store credit towards future services with us. Although our first impression upon you was not satisfactory, we are sure of the fact that it has been corrected and look forward to another opportunity to show you how much we truly care about our customers, employees, friends, family and community. Please feel free to contact us directly here at the store and ask for John, our manager. 937-342-3310. He is fully aware of the situation and prepared to receive your call. You may also reply to us here and we can get things back in order. Thank you again for sharing and we look forward to making this better for you! - The Springfield GM Team

September 08, 2015

This review is about Mr. Tony Lane. OMG...Mr. Tony Lane help me find my dream car. He was very professional and very informative about my dream car that I was looking for. I brought a More

by Nikita.cadillac cts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Martin, Tony Lane
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