Springfield Kia

Great service experience with Noah Perales 11/21/2017 The title says it all! Fast, friendly, made recommendations that other engineers hadn't before. He went out of his way to make sure I had a ride to The title says it all! Fast, friendly, made recommendations that other engineers hadn't before. He went out of his way to make sure I had a ride to and from work even outside of the regular pickup service. More

Down to Earth I came in to purchase a used Nissan Altima SR and was cordially greeted by a fellow by the name of Will Champs. He was the man I spoke to on the phone I came in to purchase a used Nissan Altima SR and was cordially greeted by a fellow by the name of Will Champs. He was the man I spoke to on the phone originally, very knowledgeable and he professionally answered my questions over the phone so I was prepared when I showed up. He directed me to another salesman as he was currently assisting another customer. This man went by the name of Darwin Graham, he was the salesman that conducted the sales transaction for me. He was friendly, down to earth, and a good listener. He was also patient and willing to negotiate with me. While this took place the original salesman Will came by asked if everything was going good and to see if there was anything he could do and complimented my choice. He also assisted Darwin at a later time and fueled up the vehicle. I then spoke to Laz Abdukarimov and he told me about an extended warranty that covered for 8 years 140,000 miles! He also was very professional and conducted his job in a very detailed efficient manner. I walked away from this experience satisfied and very content in my decision to buy from Young Blood Kia used motors. I'll be back again when I need to buy another vehicle. More

Oil change and 5 tire rotation. When I pull up to the service department I spoke with Ryan Grabill about getting my oil changed and a 5 tire rotation. I specifically requested to inc When I pull up to the service department I spoke with Ryan Grabill about getting my oil changed and a 5 tire rotation. I specifically requested to include my spare tire into the rotation and I also requested not to have my vehicle washed after all servicing was completed. Ryan informed me that it would take between one and thirty minutes to one hour fourty-five minutes, I said that would be fine. After one hour and fifty minutes had passed I was informed that the tire rotation didn't include my spare, I told Ryan that I needed my spare tire included in the rotation and needed it done now, I didn't want to come back on another date to get this service done that should have been completed today. Ryan said he would get my Jeep back in the line to get the tire rotation completed properly. This service visit which should have taken according to Ryan one hour and fourty-five minutes took two hours and forty minutes. This is not the first time my tire rotation was not done properly, last year I drove home after having an oil change and 5 tire rotation to find that my spare was not included in the rotation, so I had to make another appointment the following week to take my Jeep back to get the service done properly. I believe there is a communication problem between the service department and the mechanics in the shop, or the mechanics are not paying attention to detail when reading the workorder, either way this is a problem that needs to be alleviated. More

Unnecessary repairs I purchased a new Kia Soul for my Daughter in May of 2016. At the same time I paid for what was supposed to be the best extended warranty available. A I purchased a new Kia Soul for my Daughter in May of 2016. At the same time I paid for what was supposed to be the best extended warranty available. As I was going to be out of the country for a few days I told her to be sure to have the car serviced and the 30000 mile checkup done while I was gone. Upon my return she informed me that the final bill amounted to almost $300.00. That was quite a shock to her as It was not made clear to her before the service was performed that NONE of this was covered under her warranty. I can understand most of the extra charges on the bill would be considered a routine maintenance item such as an air filter and cabin filter. The performed service I question was a Fuel Induction Service for $149.95. I feel that it was unnecessary and according to the KIA service bulletin from Nov 2012 { # 058} is NOT recommended by KIA as they state in their bulletin "can have adverse consequences while providing little, if any, appreciable benefit to our customers." There was also an oil additive on the bill for $17.99 which is also covered under section 3 of the same service bulletin as "unnecessary" and states that "following such non-recommended flushes/additives would not be covered by the KIA warranty." As a former dealership service manager I realize the importance of following the recommended manufacturers maintenance guidelines but I am disappointed in the selling of unneeded repairs. While I have not lost respect for the KIA vehicles I have lost respect for your service department. You can refer to RO 8087154 / 2 for any other information More