Springfield Kia

I've been in the car business for over 20 years and have bought many new vehicles so I believe that I have some basis as to know what I'm talking about. I was just down right impressed with the friendly sta bought many new vehicles so I believe that I have some basis as to know what I'm talking about. I was just down right impressed with the friendly staff who worked together as a TEAM to get my wife and I the car we were looking for at the price we could afford. When the sales people work together as a team, it puts the customer at ease and builds a trust factor between the customer and the dealership. The friendliness and product knowledge carried over to service department as well. Once again, I was impressed with their excellent customer service both in sales and service. More

The salesman was very knowledgeable. He took the time to answer all of our questions, and was patient as we drove several cars. His attention to detail went above and beyond. We would not have considered a answer all of our questions, and was patient as we drove several cars. His attention to detail went above and beyond. We would not have considered a Kia if he had not encouraged us to compare it to the other cars we were driving. We're very satisfied, and we'll be back when it's time to purchase our next car! More

I was scared to death to go buy a car because of all the bad expierences I have had in the past. From the moment Bill Shook my hand, I knew this was going to be a different situation. He not only went out o bad expierences I have had in the past. From the moment Bill Shook my hand, I knew this was going to be a different situation. He not only went out of his way to help me, he went out of his way to get me exactly what I wanted. From the finance people to the sales to everyone, this was a fun and enjoyable expierence. I have made new friends at YoungBlood Kia and will ALWAYS do my car buying there. Especially with Bill! Thank you guys! Rachael Lawson-Allen More

I liked the way I was treated. Not like some old lady who didn't know what she was doing. (I'm 74). It took quite awhile but I am much more patient that I would have been say 30 years ago. Both Lance a who didn't know what she was doing. (I'm 74). It took quite awhile but I am much more patient that I would have been say 30 years ago. Both Lance and Soeng(his card is in my car and I'm not sure on the spelling of His name) were happy, young men, doing their jobs I thought very well. More

JOE ETHERIDGE WAS VERY FRIENDLY & EXTREMELY HELPFUL. HE SHOWED GREAT KNOWLEDGE OF THE VEHICLE I WAS LOOKING AT (KIA OPTIMA) AND ANSWERED ALL OF MY QUESTIONS. AFTER CHOOSING THE VEHICLE I WANTED JOE AND HE SHOWED GREAT KNOWLEDGE OF THE VEHICLE I WAS LOOKING AT (KIA OPTIMA) AND ANSWERED ALL OF MY QUESTIONS. AFTER CHOOSING THE VEHICLE I WANTED JOE AND ERIC DREILING WERE VERY HELPFUL IN WORKING WITH US ON A PRICE THAT WE FOUND ACCEPTABLE, OUR ONLY REGRET WAS THAT WE COULDN'T GET A LOWER INTEREST RATE.MR. SNODGRASS WAS VERY PLEASANT AS WELL. AFTER THE PURCHASE JOE CALLED AND SET UP WINDOW TINTING FOR ME AND EVEN CAME AND GOT MY CAR AND BROUGHT IT BACK. OVERALL IT WAS ABOVE AVERAGE SERVICE & I WOULD INDEED RECOMMEND THEM TO ANYONE. More

I appreciated the low pressure environment. No hard sell. They answered questions and looked up information. I was allowed to test drive the vehicle w/o a salesperson shotgunning. The terms were fair, the They answered questions and looked up information. I was allowed to test drive the vehicle w/o a salesperson shotgunning. The terms were fair, the procedure relatively brief and I love the car. More

Being a single woman I worry about being lied to because I didn't have a man there to make the deal. Once I started working with DeWayne he made me fill at ease and answered all my questions about my trade I didn't have a man there to make the deal. Once I started working with DeWayne he made me fill at ease and answered all my questions about my trade in, the Sportage, pricing, and finance. Eric worked to get me to the price I could handle. That made me happy. I will definately send friends to those two guys. I love my Sportage!!! More

Ty, the salesman was very helpful and he never gaveup until he found us a car. I would recomend him to everyone. The manager and the other salesman also helped Ty find us a car, tho Ty did the most work until he found us a car. I would recomend him to everyone. The manager and the other salesman also helped Ty find us a car, tho Ty did the most work. I would recomend this dealership to everyone. More

I purchased a 2002 Kia Sportage in 2002, drove it off the lot. In the last four and a half years I have had it in for service on over a dozen major problems, including: fuel leak, that took over a year to lot. In the last four and a half years I have had it in for service on over a dozen major problems, including: fuel leak, that took over a year to find and fix, my son and I inhaled gas fumes in the meantime; took it to an independent mechanic b/c the service dept. at Youngblood was so incompetent and condescending, for new brakes at 22,000 miles, there are 23,000 miles on those brakes and they are having problems; the clutch fan fell apart on the interstate; the sun visors broke off and John Youngblood refused to replace them b/c I had moved and didn't have the originals; currently the locks unlock by themselves, in park and drive, again, Youngblood will not repair; the 4wd will not engage and Youngblood will not repair---my vehicle is 4 1/2 years old w/45,000 miles, well within the five year/60,000 mile bumper to bumper warrenty. I've called Kia, I've spoken to every person and then some at Youngblood to no avail, Kia's are poorly made and the warrenty is a sales gimmick. Youngblood and his employees are difficult to work with, condescending and incompetent. More