Springfield Kia

Springfield Kia responded

Thanks for the kind words about Ryan and the team! Looking forward to working with you again. Sincerely, Beth, Customer Relations Assistant

Springfield Kia responded

On behalf of our team, we are sorry to hear that your wait time was longer than usual. We work hard to keep wait times as short as possible, and we apologize for any inconvenience. Please let us know if there is anything else we can do to improve for the next time. Thanks for taking the time to post your review! Sincerely, Beth, Customer Relations Assistant

Springfield Kia responded

Brad, thank you for taking the time to provide your feedback. After reading your description of your experience, I found myself feeling frustrated right along with you. I took some time to do some research into the inspection we conducted prior to completing the recalls during your 1st visit. I also spoke at length with the advisor and technician about your concerns to gain a better understanding before responding to you. Most of the time, I find that issues arise when communication is lacking and, as a result, we focus on the importance of accurate and timely communication - in spite of our best efforts, we still miss the mark every once in a while, so please accept my sincere apologies if you considered our communication with you to be substandard during your visit. While looking into your concerns, I was able to note that the initial inspection performed by our technician does show that we recommended a diagnosis of the ABS and Traction Control lights prior to performing the recalls. In speaking with the advisor, he repeated that he spoke with your girlfriend about the warning lights briefly when she dropped your vehicle off and then again after receiving the initial inspection back from the technician and was told both times that you only wanted the recalls addressed at this time. I also researched what our techs did to diagnose the warning lights when you brought your vehicle back in and found that the ABS and Traction Control lights were set off as a result of a failed right rear wheel speed sensor. During your initial visit we performed 4 recalls and had to order parts for a fifth recall. 2 of those recalls performed during that visit were software flashes, 1 required that we replace your vehicle's alternator, and the fourth one required that we replace the airbag inflator. As I'm sure you'd agree, based on the recall descriptions, none of those repairs required us to replace, unplug, or alter anything near the rear wheel speed sensor. We certainly strive to provide the best possible experiences for every customer, but it seems we've failed to serve you to your expectations and for that I am sorry. I would love to learn how we might have an opportunity to regain your trust and your business. Thank you again for taking the time to contact me. Respectfully, -Eric Eric Gagnepain Youngblood Service 417-882-3838 x1260 eric@youngbloodauto.com

Brada32 responded

Look I don't know much about cars and I don't claim to. I thought the alternator had something to do with the electrical system, which is what was messed up when I got my car back, but I guess I'm mistaken? Regardless of what you did when it was in the shop repair wise the fact remains that it went in working and was returned broken. What makes me even more aggravated about the whole situation is that I have since repaired my car myself. It took me, with little to no car knowledge, a half hour and $20 in parts and shipping. Pretty sad that you'd try to screw a customer over such a cheap part and fix. I guess that is just the kind of people you are.

Springfield Kia responded

Hey Travis, Just wanted to say thanks for the 5-star review and your kind words. Thanks for letting us know you were so happy with your Youngblood experience. Sincerely, Beth, Customer Relations Assistant

Springfield Kia responded

Thanks for your kind words about Amber, Amanda, and David! From all of us at Youngblood, welcome to the Youngblood family, and we hope you're loving your Kia Sorento. Sincerely, Beth, Customer Relations Assistant

Springfield Kia responded

We love it when that happens! We know how important timely work is to our customers, and we are happy to hear you were so pleased with your experience. Thank you for choosing Youngblood! Sincerely, Beth, Customer Relations Assistant

Springfield Kia responded

Thank you for your review! Our team works hard to provide 5-star service to each of our customers, and we love hearing that you had such a great experience. Thanks for your kind words about Joe and thanks for choosing Youngblood. Sincerely, Beth, Customer Relations Assistant