Springfield Kia

Kia purchase experience My engine seized on my Buick Enclave and I was worried and in shock. Travis helped me find a great vehicle. He was kind and reassuring. The entire e My engine seized on my Buick Enclave and I was worried and in shock. Travis helped me find a great vehicle. He was kind and reassuring. The entire experience was quick, informative, through and painless. I was even introduced to Nick in the service department. This is a great touch and goes beyond other dealerships efforts. More

Birthday Car A great experience. I went in with not the best credit and they were so helpful. Rick went out of his way to make sure I was able to drive out with a A great experience. I went in with not the best credit and they were so helpful. Rick went out of his way to make sure I was able to drive out with a new car! A stress free experience! He's not pushy. Let's you take your time and answers any questions you may have. If you're looking for a car,definitely go to Rick Bice! More

Friendly, great service Great service and a friendly service crew. Service techs take time to explain Services. Every time I have been there the same service tech takes care Great service and a friendly service crew. Service techs take time to explain Services. Every time I have been there the same service tech takes care of my car. More

Not helpful, just wanted to upsell I will start by saying that this rating is for service only. We WERE happy with the purchase of our vehicle and Jon Solomon was very helpful and frie I will start by saying that this rating is for service only. We WERE happy with the purchase of our vehicle and Jon Solomon was very helpful and friendly during that process. Thank you for that! Took car in for oil change and tire rotation since I received a coupon. They rotated tires and obviously didn't balance them so the Jeep was so loud and driving really rough. Called back and told them and was quoted for 4 new tires that were fine before we took it in. We said we weren't buying new tires from them and we just wanted it fixed, switch the tires back if necessary. They told us to bring it back and instead of balancing they just switched the tires back. Gave some ridiculous excuse about why it did that, to help validate the the need for new tires (which we don't need yet!) We were having an issue with rough idle and it's under warranty but they wanted to schedule another appointment and wouldn't address the rough idle at the time. Ok that was fine but instead of wanting to actually diagnose the idle problem they wanted to do a fuel flush for $180 and said it was a 50/50 chance that would fix it. We obviously declined and took it to our local mechanic who actually diagnosed it and was honest and told us the problem was a coil pack, which we can obviously take care of ourselves. We replaced in less than 5 minutes and car is fine now. They basically just want to charge and charge you for unnecessary services. It's disappointing that you can't trust them. We won't go back unless it is an absolutely necessary, warranty covered issue and we have to. More

Bought a certified pre-owned Kia Soul. Just bought a certified pre-owned Kia Soul. Overall a very good experience, mainly because of the salesman - Rick Bice. He was friendly, informative, Just bought a certified pre-owned Kia Soul. Overall a very good experience, mainly because of the salesman - Rick Bice. He was friendly, informative, easy to work with and not pushy. He was very patient with all my questions and size requirements for the vehicle's use. I also appreciated that he did me the courtesy of speaking directly to me about my questions and concerns instead of addressing everything to my husband. More

They are professional, courteous always. They take excellent care of my Jeep, are always friendly and never have to wait any longer than necessary. Very professional. They have a comfortable They take excellent care of my Jeep, are always friendly and never have to wait any longer than necessary. Very professional. They have a comfortable waiting area with snacks, drinks and a large TV to pass the time. I've been going to them for years and always have been impressed. More

Very good service center They are in a growing mode and somethings are being lost. The service is still second to none and they do work things out very fast. They are in a growing mode and somethings are being lost. The service is still second to none and they do work things out very fast. More

Good experience Very good service. I like that you are introduced to the your technician. I also like the food/drinks available for free while you wait. Much better t Very good service. I like that you are introduced to the your technician. I also like the food/drinks available for free while you wait. Much better than going to a regular tire shop or Walmart for sure! Prices are reasonable as well. As a bonus, since it was my first time getting an oil change on my vehicle, all was free! More

Excellent Service Nick Mayberry and driver Charli were exceptional in their handling of my service. I would highly recommend Youngblood Kia for any and all services nee Nick Mayberry and driver Charli were exceptional in their handling of my service. I would highly recommend Youngblood Kia for any and all services needed. More

Took care of me and my vehicle Ryan Grabill did a great job making a difficult situation much better. I took my truck in for new tires and alignment. I was supposed to pick up my Ryan Grabill did a great job making a difficult situation much better. I took my truck in for new tires and alignment. I was supposed to pick up my vehicle at closing time, but when I arrived, the mechanics had encountered some problems that delayed the completion of the service. After waiting awhile, Ryan suggested that in order to make sure everything was done to my satisfaction, they might keep the vehicle overnight and provide me a loaner until everything was finished. This they did and I picked up my vehicle the next day without any trouble and returned the loaner. I appreciated that rather than rush the job and return the vehicle incomplete, Ryan took adequate time to ensure the job was done right. I had never used Youngblood's service department before, but I will be sure to return in the future and would recommend them highly. More