Springfield Mitsubishi of Reading

George was extremely pleasant, friendly and helpful. He got me a bit of a better price and was totally honest about the conditions of several used cars I was considering leading me to the best car for me. got me a bit of a better price and was totally honest about the conditions of several used cars I was considering leading me to the best car for me. I would definitely buy from George again. More

Chris went the extra mile to make sure I was happy with the car and price. They received a 4 on quality of work because detailing on the car could have been a little better (I'm obsessed with car detailin the car and price. They received a 4 on quality of work because detailing on the car could have been a little better (I'm obsessed with car detailing though, so for the average customer it would probably have been a 5). I had come from 5 hrs away so Chris stayed late working hard to make sure I could take the car home that day. More

Great guy to deal with when buying a new vehicle, my husband works crazy hours & this man made everything so smooth as possible., He even sen't us a coupon to use with our trade in. He was so down to ea husband works crazy hours & this man made everything so smooth as possible., He even sen't us a coupon to use with our trade in. He was so down to earth, not pushy into talking into a more expensive vehicles. He was great & we Walked out of that dealership with a beautiful vehicle & we are very happy with. I think ya should give George a raise!!! I also liked the man that did all the paper work, I'm sorry I can't remeber the man's name that did all the papper work was also great, he was great & very understanding of explaining everything, ya should give him a raise to!! I would recommend any one that is looking for a new or used vehicle to connect with this dealership, you can do half of it on the computer & most likely pick up the vehicle the same day as we did.This dealership was out of our way travel wise, but very much worth it!!!!! I highly recommened this delership to everyone, Love it!!!!!! More

GeOrge was fantastic to deal with. He did not push to buy by any means (which we like). We felt comfortable around him as far as joking and being relaxed. We would tell anyone we know to go and talk to him a by any means (which we like). We felt comfortable around him as far as joking and being relaxed. We would tell anyone we know to go and talk to him as far as a salesman goes. Brian the one who did our paper work was just as good to deal with overall we are very satisfied as far as the employees go. Hopefully service is just as good More

Salesman was very friendly,knowledgable,and treated me like a friend from the very beginning.Will definitely be visiting car dealer again in the future, due to the great experience I always have,and have like a friend from the very beginning.Will definitely be visiting car dealer again in the future, due to the great experience I always have,and have had in the past! Well done! More

I was looking for a new vehicle to purchase in late spring 2011. I had gone to numerous dealerships and test drove numerous vehicles. In the end, I decided I wanted a Mitsubishi vehicle. I was refer spring 2011. I had gone to numerous dealerships and test drove numerous vehicles. In the end, I decided I wanted a Mitsubishi vehicle. I was referred to Tom Masano Mitsubishi by a friend. Since I live about 2 hours away from the dealership, most of my communication was conducted via email with Chris Karr. After finding the same vehicle that I wanted to purchase closer to home, Chris managed to beat the other dealership price on both the cost of the vehicle and of my trade in. Chris and everyone at Tom Masano were much more friendly and easy to talk to than the other dealerships I had been too. Chris is a very patient person and someone who also didn’t put any pressure on me. Less than a year later, I decided I wanted another Mitsubishi vehicle and I immediately began communicating with Chris again and told him what I was looking for. He was more than happy to help and gave me some estimates via email on what the car I wanted to purchase and what my trade in may be worth. This helped me tremendously as I did not want to travel the 2 hours (one way) only to realize I could not get the car I wanted at the price I wanted. I would highly recommend Chris Karr and everyone else at Tom Masano Mitsubishi. They are very professional, polite, and easy to talk to. They will help you find what you are looking for and not make you feel pressured in any way. More

I had a great sales experience because of George's involvement in the process. I found him to be very knowledgeable, honest,capable and friendly. He is a good listener and was able to put me in a car involvement in the process. I found him to be very knowledgeable, honest,capable and friendly. He is a good listener and was able to put me in a car that meets my needs and wants. He helped me through the paperwork of purchasing the vehicle which led to a stress free experience. The service has not stopped either. Afterwards I decided that I wanted to use the tires/wheels (high performance)that came with the car in the summer and have a different set up for the other months. George gave me ideas for different tire/wheel size and sugggested I use the website Tirerack.com. That recommendation led to a recent purchase which I am real pleased with how things turned out. Price originally attracted me to Tom Masano but the interaction and communication (I like to use email) contributed to my rating. More

The sales staff at the this dealership were very promt and professional. All my questions were answered kindly and correctly within a short time span. I was given the kind of attention one would expect wh and professional. All my questions were answered kindly and correctly within a short time span. I was given the kind of attention one would expect when buying a new vehicle. Overall a very positive experience. Chris did a great job. I would recommend him to anyone. More

Whenever asked my opinion of the dealership my response is always, "it's the only place I do business with anymore". Over the years I have owned over 40 vehicles and have bought them from many different ki is always, "it's the only place I do business with anymore". Over the years I have owned over 40 vehicles and have bought them from many different kind of dealerships and people. I can honestly say that Masano has always treated me fair and had the best price. Above and byond the dealership though is the only individual there that I will ever deal with. Not because the other folks there aren't top notch because they are but because Chris Karr stands out above the rest of the employees. In all my vehicles I've bought over the years I've never dealt with a more honest, trustworthy person in that industry. I trust Chris so much in buying a car that in the last 3 years I've bought 6 vehicles and each experience was the same, he looks out for the customer and learns exactly what you want out of a vehicle and if it's not on the lot there he finds it for you. The service doesn't stop there he then works with Todd, the Manager there, to get you the best most fair price they can on the car and your trade. I have also refered my family and friends there and to Chris personally. Each one of them say the same thing he really cares for the customers satisfaction and is honest. So to sum this up I want to thank Masano but more than that thank Chris for all the help he has given me and my family with our vehicle purchases. More

This dealership had a friendly atmosphere. Chris Civiello was our salesman and was very responsive to our needs. Chris was very knowledgeable about the product and even came in on his day off to help us out. was our salesman and was very responsive to our needs. Chris was very knowledgeable about the product and even came in on his day off to help us out. More