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Springfield Nissan - Service Center

Springfield, MO

4.6
1,797 Reviews

1,797 Reviews of Springfield Nissan - Service Center

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July 27, 2023

Great service department Andy is the BEST service advisor alway a joy to see and visit More

by Allan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
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Jul 27, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are happy to hear Andy does a great job. We know he appreciates you. Thank you for continuing to choose Youngblood.

July 27, 2023

Love the atmosphere and how willing everyone is to help. Especially Christian. He has always been so awesome to us and kind. Bought my car there 15,000 miles ago and the services have been wonderful and dow More

by Rachel Smillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake from Sales that transferred or moved was amazing. , Steve Green
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Jul 27, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars Rachel. We are happy to hear Cristian does a great job. We appreciate you. Thank you for choosing Youngblood.

July 26, 2023

Representative Sabra was very attentive and delivered great customer-focused service!! Excellent response to questions! More

by Chang7861
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabra
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Jul 27, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are glad to hear Sabra was attentive and delivered a great customer-focused service experience. Thank you for choosing Youngblood!

July 26, 2023

I find the prices to be excessively high, which makes it difficult for me to maintain my vehicle in the way I need to because I cannot afford the cost to get certified service. More

by micheal.fratti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tori Fair
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Jul 27, 2023 -

Springfield Nissan responded

Hi Michael, it's Connie at Youngblood. Our conversation yesterday makes more sense to me now. I'm so sorry you find our prices to be excessively high. We definitely understand the frustration of unexpected repairs, etc. Please let me know when you come in next time and I'll do my best to find you a coupon of some type. Please know we appreciate you and hope to see you again. Reach out anytime.

July 25, 2023

Great service, I was in and out in less than an hour. Christian was a great service advisor. More

by ajohnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 25, 2023

They were really nice, very helpful, and faster than I expected. All in all, I had a good experience with them. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Burkemper
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Jul 25, 2023 -

Springfield Nissan responded

Hi Ginny. Thank you for the 5 Stars and for letting us know Andy was helpful and provided you with a good experience. Thank you for choosing Youngblood.

July 24, 2023

Youngblood is always very clean, and friendly. They are very flexible when it comes to making an appointment. Andy and the crew are exceptional at their job More

by Carla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Burkemper
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Jul 24, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars Carla. We are happy to hear Andy and Daniel did a great job. We appreciate you!

July 22, 2023

Very helpful, good dealership, very helpful staff, easy to get around and locate things within the dealership More

by Sdhaze133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sabra
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Jul 24, 2023 -

Springfield Nissan responded

Thank you for the 5 Stars. We are happy to hear Sabra did a great job. Thank you for choosing Youngblood.

July 19, 2023

Honest courteous prompt respectful clean. Very awesome service department. I've been getting service at Youngblood for several years, and have never had a bad experience. More

by JBudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Burkemper
Report | Print
Jul 20, 2023 -

Springfield Nissan responded

Thank you for the 5 Star rating. We appreciate your continued business. Thank you for choosing Youngblood!

July 18, 2023

Took car in to have a cam sensor replaced on my Nissan Xterra. Was quoted a price to fix and was suprised to find my final bill was 50% more than my original quote. I was told all of the extra billing was More

by brbutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Jul 18, 2023 -

Springfield Nissan responded

Good afternoon. We understand the frustration of unplanned maintenance so I did look into your complaint. What I found is you were in a year ago for the other cam sensor, so I broke it down. A year ago, our labor rate was $149 per hour, a year later our labor rate went up to $159 per hour. A year ago, it took 2.5 hours labor to replace the part for a total labor of $375.50. Your current repair took 2 hours for a total labor of $318. A year ago, the part was $158.03. This time, the part was $151.12. A year ago, your total repair order for parts and labor was $572.11. This time the total repair order for parts and labor was $519.77. We understand that you are frustrated and I hope this helps you with it broken down. I'm happy to send you copies of the repair order from last year so you can compare them side by side. If you would like to visit further, you can reach out to me, Connie Gainer - Owner Loyalty Manager at 417-882-3838 or cgainer@youngbloodauto.com

Jul 18, 2023 -

brbutton responded

Thanks for the response. However, I think if you investigated further you would see that my original billing was over $700 when I went to pick up my car. I informed the service advisor that handed me the bill that the amount billed was well over the amount quoted to me upon diagnosis prior to repair. He then acknowledged the substanyial price variance amd adjusted my bill. For which I am greatful.

Jul 18, 2023 -

Springfield Nissan responded

My apologies as I could not see that on the repair order as I was viewing the final copy, so that was definitely my error. I guess I'm confused what the overall problem is. The final price was less than the year before bill, regardless of how you get there. Your original advisor is out today with a sick baby, perhaps he had just not made the final adjustments prior to your picking up. There's so many different scenarios that could have been. But in the end, we made it right and charged you accordingly. We appreciate your business and hope that we will see you again going forward, but respect whatever decision you make. Please feel free to reach out anytime.

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