St Johnsbury Buick GMC Inc - Service Center

Tires Lease my vehicle. Have had it for 21 months. Tires were falling apart after just 20,000 miles. Service person said that they have had a lot of pro Lease my vehicle. Have had it for 21 months. Tires were falling apart after just 20,000 miles. Service person said that they have had a lot of problems with tires. So went to the garage and they said that all four needed replacement and they didn't have any on stock and would order some. So next week went over again and got new tires which cost me $371.00 plus $98.00 for an alignment. I feel that they should have covered the alignment since the original tires were crap. Disappointed! More

In and out on time. Great service overall. The only thing I wasnt happy with. We had new rotors and pads on our terrain in January. Now they say the rear rotors have score marks. Warranty co The only thing I wasnt happy with. We had new rotors and pads on our terrain in January. Now they say the rear rotors have score marks. Warranty covers rotors but $180 to change them is high. I can buy them at my local parts store and change both in under 1 hour for less. Same and all. More

Extremely long wait I brought my car in for its 1st routine service and for a recall. When booking the appointment I was told it would be about an hour. When I got there I brought my car in for its 1st routine service and for a recall. When booking the appointment I was told it would be about an hour. When I got there I asked again and was told an hour to and hour and 15mins at most. When that time was up I asked and was told it’s next in line to be washed but shouldn’t be more then 5 mins. I walked around the sales floor and talked to Dan (who was my salesman) 20mins later I went back and my car still wasn’t ready. I waited almost 2 hours for a routine oil change, tire rotation and safety check. The recall was just a computer update that was being done while they did the other stuff. I have 3 other dealerships to choose from (2 of them being a lot closer, both of which I drove by on my way to yours) Another lady was there longer then me and was told 1hr to 1 1/2hrs tops, she waited for over 2hrs. If I have to have work done on my vehicle again I’m not sure I can justify the service speed. The sales department was amazing to work with but the service department was a disappointment. If I was told an honest time when booking the appointment and dropping it off it wouldn’t have been as bad but if you’re planning on 1hr and it takes 2hrs you get upset clients. More

Inspection, strut mount and bearings Excellent service, and helped me out in an emergency by providing a loaner while my car was still in the shop! Thank you so much! Excellent service, and helped me out in an emergency by providing a loaner while my car was still in the shop! Thank you so much! More

Service Appt. Great communication with my service advisor Jesse & easy scheduling with Dorothy. Needed my first oil change & had a noise that was resolved. Quick & Great communication with my service advisor Jesse & easy scheduling with Dorothy. Needed my first oil change & had a noise that was resolved. Quick & efficient appointment from start to finish! More

Service excellence Called Monday concerning a check engine light and they fit me right in on Tuesday. Zachary listened to exactly what had been happening, and once the i Called Monday concerning a check engine light and they fit me right in on Tuesday. Zachary listened to exactly what had been happening, and once the issue had been diagnosed filled me in and kept me posted with updates. And a comfortable waiting room as well! More