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St Johnsbury Buick GMC Inc - Service Center
St Johnsbury, VT
291 Reviews
291 Reviews of St Johnsbury Buick GMC Inc - Service Center
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February 22, 2019
GREAT SERVICE I went in for an engine check light and the team went above and beyond. They discovered 3 repairs that were covered under my soon to expire warranty. I went in for an engine check light and the team went above and beyond. They discovered 3 repairs that were covered under my soon to expire warranty. I was provided a loaner that made the experience even more comfortable. Thank Zach for his great service More
by darlene.gradycook
Verified CustomerEmployees Worked With
ZACHARY
February 18, 2019
Timely and very friendly staff! I went in for my free oil change, tire rotation and inspection. The staff was very friendly as always and the service was very timely. I went in for my free oil change, tire rotation and inspection. The staff was very friendly as always and the service was very timely. More
by JANDTRATTE
Employees Worked With
Evan Loschiavo
February 14, 2019
Friendly, Professional Service Called to see if a last-minute appointment was available, and St. J Buick GMC came through. From the appointment call, the service desk, to vehicle de Called to see if a last-minute appointment was available, and St. J Buick GMC came through. From the appointment call, the service desk, to vehicle delivery, everyone was courteous, friendly and professional. More
by yergo10
Employees Worked With
Jackie, Jesse, and I think it was Ryan who picked me up (not sure)
February 13, 2019
Inspection and service Shuttled us to another appointment while vehicle was being serviced Didn’t have to wait for anything. Very satisfied with service. Thank you St Jay Shuttled us to another appointment while vehicle was being serviced Didn’t have to wait for anything. Very satisfied with service. Thank you St Jay auto More
by JF4360
Employees Worked With
I don’t know them by name
February 12, 2019
Serice They got me in and out quickly The Tire was covered under Tire and Wheel Insurance so no charge for me! Nice comfortable waiting room They got me in and out quickly The Tire was covered under Tire and Wheel Insurance so no charge for me! Nice comfortable waiting room More
by cfazz
Employees Worked With
Jackie Cote
February 12, 2019
Worked Tirelessly to Solve Tricky Problem I had a problem with the Apple CarPlay not functioning as it is supposed to on my 2017 GMC Acadia. I initially took it in and they tried performing a I had a problem with the Apple CarPlay not functioning as it is supposed to on my 2017 GMC Acadia. I initially took it in and they tried performing a programming update on the infotainment system. That turned out to not solve the problem. Under the advise of GM tech support they ordered a new system to be installed. Unfortunately the supplier sent them a system that was not programmed for my particular vehicle and I ended up with an infotainment system that was worse than what I started with. In an effort to find a final solution to the problem they brought in the trainer from GM to help the auto-techs at St. J GMC get everything in order. They provided me a loaner vehicle for the day while they worked through the reprogramming of the system and ensuring everything was functioning as it should. When I got my vehicle back everything was finally working like I hoped it would and I even was promised my next oil change would be on them for the hassle I had to go through. Even though it took over two months to get everything straightened out, I am happy with the end result and the compensation for the difficulties. More
by BAKEJAME
Employees Worked With
Zack and Denice
February 10, 2019
front brake service and state inspection rusty rotors resurfaced rather than replaced( which was expected). inspection was no charge; a great surprise. obly disapointment was no washing... no rusty rotors resurfaced rather than replaced( which was expected). inspection was no charge; a great surprise. obly disapointment was no washing... not a requirement but they do for some services, and a couple hunderd dollars of break work i was expecting it. More
by TNTEO
Employees Worked With
zac in service
February 01, 2019
Customer service lacking. My truck has been there going on 3 weeks and still isn’t finished. The only time I’ve been updated on status is when I called myself. I was told by th My truck has been there going on 3 weeks and still isn’t finished. The only time I’ve been updated on status is when I called myself. I was told by the service manager they would contact me over a week ago, never happened. I was given a downgraded vehicle for a loaner that dosnt meet my needs. All around a bad experience with this service department. More
by ArmyVet
Employees Worked With
The service department.
February 01, 2019
Inspection Price is right, free inspections for buying new GMC there, as always service was fast with attention to detail pointed out a hose that might be seepi Price is right, free inspections for buying new GMC there, as always service was fast with attention to detail pointed out a hose that might be seeping great job! More
by JAAPHOP
Employees Worked With
Not sure wife brought vehicle
January 24, 2019
Slow to diagnose problem Car had to come back three times for the same issue within a weeks time. Service tech announced in front of me that he never fixed the said issue wit Car had to come back three times for the same issue within a weeks time. Service tech announced in front of me that he never fixed the said issue with car and it was apparent because what he did did not resolve the problem so the car had to come back and I was then without my vehicle for an entire week. I had to call to find out what the status was with my car being fixed More
by flinny.lisa
Employees Worked With
Zach and Jessie in service
