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Stadium Chevrolet Buick GMC Cadillac

Salem, OH

5.0
18 Reviews

292 W State St

Salem, OH

44460

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Showing 18 reviews

October 28, 2018

Zero support of my lemon! I bought a used Escalade ESV premium from Stadium Cadillac from Alan Bott in sales. The list of misleading salesmanship is unforgivable. The list of p More

by Jameshorvath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan Bott, , Nicholas Sugar
Nov 03, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

We had this customers vehicle in our shop. Even though his warranty was out we still took care of him.

Nov 05, 2018 -

Jameshorvath responded

Oh my goodness. The dealership is not telling the truth. First, the dealership never responded after year one. I told the inquiring salesman nick sugar of my dismay and suggested he refer the issues to upper management. I never even got a response. The following year I was simply looking at their website and seeing the prices vehicles. It was clear that Nick Sugar had contacted me within a temple days apparently oblivious to our previous year conversation. I did have a phone conference with Nick and his boss. I never took my vehicle back to stadium. My vehicle never went in the shop. My solution was to exchange my vehicle for a like vehicle that did not have so many issues. I did not want to finance a different vehicle. I did not want to purchase the new hundred thousand dollar version they had suggested. And they did say they would follow up. Of course, They did not. My problems were never resolved. Since that date I have even attempted through this service department to find part numbers and or suppliers that actually manufactured the running boards that are falling off. I also tried to find the manufacture of the DVD system, it does not work. It never has worked. The service department stated they did not give out part numbers or suppliers. I still have the same vehicle that continues to give me daily problems. Worse, stadium Cadilac in Salem now has Nick Sugar, a distrustful salesman that is willing to lie in the response to a review online much like Alan Bott that originally sold me the vehicle. Yikes.

Dec 18, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

We tried to help this customer. As a matter of fact, his vehicle is here getting fixed!

Dec 28, 2018 -

Jameshorvath responded

Yes. To be fair my vehicle is at the same Cadillac dealership being serviced. There was an incident and the repairs are being managed under an insurance claim. However, I must say that Paul, who is overseeing pretty significant damages has been great. He has gone out of his way to make certain that everything is being taken care of very well. He has kept a very open communication line with me. And he has helped me resolve many of the issues that I have had with this vehicle since it’s purchase. I had hoped this would be the case when I had it towed back to the same dealership. I must congratulate their service and autobody department, most especially Paul, for doing such a nice job of taking care of these many problems. Now I’m keeping my fingers crossed that Cadillac them selves will warrant the engine failures. Thank you stadium.

August 21, 2018

Deceptive Sales Tactics Please be advised that I had contacted Stadium GM on Tuesday, August 14, 2018 via an internet inquiry regarding a 2008 Chevrolet Trailblazer I was int More

by TNT8197
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Sugar
Aug 24, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

I would like to introduce myself. My name is Bill Barnett and I'm the BDC/Internet director at Stadium GM. I did get with Fred Russo regarding your complainant and he states that he has been working with you since the 14th of August. During the 7 days that you were negotiating back and forth on a price you had never put a deposit down on this vehicle. I have 16 other sales people here and until we receive a deposit the vehicle is available for sale. I understand that you two were going back and forth on a price and still no deposit. A sales call came in yesterday on this vehicle and another salesmen took the call. At this time, the sales person went to go check and see if the vehicle was still available. The used car manager said that we have several people interested in this vehicle but we do not have a deposit on it. So at this time, the other sales person called back the customer to let them know that the vehicle was available. He then took a deposit on this vehicle until they can come to the dealership

Aug 24, 2018 -

TNT8197 responded

I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

Aug 30, 2018 -

TNT8197 responded

UPDATE 08.30.2018 @ 11:00AM: I attempted to provide a deposit to Fred on two (2) Occasions and was ignored. I have the texts saved to confirm this to whoever would like to review them. I also reached out to the upper management, so we could discuss this amicably, but no one has responded. The facts are I was ignored because Fred was able to sell the vehicle for more money and could care less about the sale we were negotiating at the time and purposely ignored me so he could do so. You lost one customer out of your questionable deceptive sales tactics & hopefully I am able to get through to a few more to stay away from your dealership so the same thing does not happen to them. Extremely disappointed in Stadium GM, its salespeople and its questionable sales policies. I am certain if your owner was privy to this information, he would have never allowed this to happen.

October 21, 2017

Don't waste your time . Joe the saleman is a complete idiot CAllen and spoke with Salesman Joe asked he could do a walk around to check for damage so I would not drive 3 hrs to find car had damage . Was told i More

by Jacob Penning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe
Oct 23, 2017 -

Stadium Chevrolet Buick GMC Cadillac responded

Our salesman Joe called this customer and explained to him that he missed the dent on the back of the trunk. Joe told the customer that he would fix the dent before he came to the dealership to purchase the vehicle. The customer said that would be fine.

Oct 24, 2017 -

Jacob Penning responded

This place is a joke . They sell junk. TheY all must be liars . Because what they say in response to my review is not even close to what has happened. Stay away from them .

Aug 30, 2018 -

Stadium Chevrolet Buick GMC Cadillac responded

Our salesman Joe called this customer and explained to him that he missed the dent on the back of the trunk. Joe told the customer that he would fix the dent before he came to the dealership to purchase the vehicle. The customer said that would be fine.

August 29, 2017

Worst experience of my life Brought my Saturn in for a basic service to have the clutch bleed and when I went to pick up my car they give me every excuse why they couldn't bleed More

by robertk90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Board
January 05, 2017

Great experience! Nick Sharpe was my sales rep in purchasing my vehicle and the experience couldn't have gone any better. I asked Nick back in August that if he came ac More

by Schaeff23
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Sharpe
April 20, 2015

purchase of a new truck JAMIE BISHOP was a wonderful sales women she was a ton if help very friendly and knowledge able . I woluld highly recomend her to anyone that would li More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Bishop
May 29, 2014

Bait and Switch??? I called the dealership on Tuesday May 27th to inquire about the year and price of the said vehicle sitting out front of their lot. I spoke with Doug More

by yukonxlgirl
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Doug Harrison, Dan Chaffee and Mike Hudock
September 03, 2013

The absolute best car dealership I have ever used. The staff is great. My salesman Joe Sulka was outstanding. The service was beyond compare. The car I bought is great. They work to make sure you are comp More

by modiccoon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Sulka
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